RailPro > RailPro Specific Help & Discussion

no files to load

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Craig:
Has anyone had the issue of the controller giving the error message "no files to load" when you try to download a photo from the RailPro Assistant software to your controller?  The photo file is sitting right there in the download list and the USB Connected icon is green. It worked before but now I just get the error message.

KPack:
Try disconnecting the controller and reconnecting....by keeping it plugged in but powering it off and then back on while still in Railpro Assistant..  I've had that error before and I found that if I did that it worked.  Why?  I have no idea.  But it seemed to resolve the issue.  It may be something that needs to be brought to Ring's attention.

-Kevin

William Brillinger:
I find that when I see these kinds of errors, unplugging the USB cord from the HC and then reconnecting it will usually solve it.

I only ever see these issues with files that need to be downloaded from Ring. Files that are local never seem to give me problems. I think it may be due to an unstable network connection.

Out of curiosity, are you using a wired network connection from your computer to the router, or is it wireless?

I have not reported the issue to Ring so far either.

MODERATOR NOTE: TOPIC SPLIT to it's own thread.

hirailer:
I had the same problem. It took several disconnect and connect actions to finally download some horn sounds from the Ring website. I was using a laptop Win7, Firefox browser with WiFi connection to internet.

Mel

Craig:
Sorry it took awhile to respond, I had to go out of town unexpectedly. Anyway I'm using a wireless connection. I do wonder if that has something to do with it. When I just tried it again it worked with no issues. So it's an intermittent problem.

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