RailPro > RailPro Specific Help & Discussion
Can’t connect to Ring Servers
KB02:
I have been trying to upgrade the software on my HC-2, but every time I open Railpro Assistant, it can’t connect to the server. Anyone else having this issue?
I can’t get software, pictures, sound… nothing.
G8B4Life:
No problem connecting here.
Before we delve deeper, does it connect now; it's been while between your post and my post. If still not connecting, what version of RPA are you using? Have to ask that first as quite a while ago Rings IP address changed which means older versions of the software can no longer connect (that was ages ago but still some people still have old copies installed).
- Tim
KB02:
Yeah, still can't connect. I'm using version 4.01. I even uninstalled and reinstalled the program. Still no luck. :(
William Brillinger:
What kind of anti-virus software are you running?
Is the software running as administrator? (right click, run as administrator to test)
Is the RPA being blocked by windows firewall?
* https://www.windowsdispatch.com/check-windows-firewall-blocking-ports-programs/
* Control Panel\All Control Panel Items\Windows Defender Firewall\Allowed apps
KB02:
Same problem running as admin or opening regular.
As far as I can tell, it is being allowed through firewalls.
Still get either “Can’t connect to RE Server,” or “Could not read file from RE Server: RE Product Program List” (or category list, etc.)
BUT -
I can at least report this: the problem is with my computer. After going through the above, I dug out my old, outdated, still running XP, laptop - which also happens to have Railpro Asst. downloaded it, and that is working perfectly fine and my HC-2 is currently updating as I try this.
Gonna have to keep digging to figure out what’s going on with regular machine.
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