RailPro > RailPro Specific Help & Discussion
Can’t connect to Ring Servers
G8B4Life:
Out of curiosity, have you tried the Vista laptop from where the PC is? If it's interference between the PC and the router I'd expect you to have trouble with more than just RPA but it'd be good to see what happens with the laptop in the same spot.
Anyway, I believe I've found a way to get the data on what's going through the WiFI adapter without you having to install anything. How comfortable are you with using the command prompt?
- Tim
KB02:
Just tried the laptop while sitting in front of the desktop. Laptop worked fine and desktop is still a no-go.
I've been trying to fiddle with the modem/router firewall settings but even with turning firewalls off there couldn't manage a connection. Granted not entirely sure what I was doing. Couldn't figure out how to set RingEngineering as an allowed site either.
As for the command prompt, I'm willing to give it a go. I've typed up a few DOS prompts in my time.
G8B4Life:
We might have to do some experimentation with this, I've not used it myself...
We'll use a packet monitor tool that's built into Win10 to hopefully see what's going on.
First, open an elevated command prompt (you know the run as administrator thing. This is a must). Then, type in the following commands into the command prompt (you should be able to copy and paste them into the command prompt window):
--- Code: ---pktmon filter add -t UDP -p 4608
--- End code ---
You can check the filter is active by typing in:
--- Code: ---pktmon filter list
--- End code ---
Start running Packet monitor:
--- Code: ---pktmon start --etw -p 0 -l real-time -f rpa.etl
--- End code ---
Once Packet monitor is running, start RPA. You should see in the command prompt window that packets have been captured. If RPA doesn't connect, stop packetmonitor (if RPA does connect see below):
--- Code: ---pktmon stop
--- End code ---
and then convert the log file to pcapng format
--- Code: ---pktmon pcapng rpa.etl -o rpa.pcapng
--- End code ---
and upload the pcapng file here. If you you want to you can zip the pcapng file with a password, but you'll need to PM me the password.
If RPA connected, don't stop pktmon but click the product programs button in RPA. When that fails with it's error message then stop pktmon and convert the log file and upload it.
- Tim
KB02:
I get to this step:
--- Quote from: G8B4Life on February 18, 2022, 05:20:56 AM ---Start running Packet monitor:
--- Code: ---pktmon start --etw -p 0 -l real-time -f rpa.etl
--- End code ---
--- End quote ---
And I get the message:
--- Code: ---Error: '0' is not a valid event provider Id.
--- End code ---
G8B4Life:
Well, I did say we'd probably have to experiment a bit; the price of not not being able to experiment with it myself first...
Let's see what commands your version of pktmon uses (apparently there could be differences in versions). In an elevated command prompt type this in:
--- Code: ---pktmon start help
--- End code ---
and copy and paste the output here for me (clicking the icon in the top left corner of the command prompt window should give you access to select all and copy, possibly in an edit submenu).
- Tim
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