RailPro > RailPro Specific Help & Discussion
Can’t connect to Ring Servers
William Brillinger:
Try rebooting your router and your PC, sometimes a corrupt DNS cache can lock out individual machines from individual targets on the "interwebs."
Do a full shutdown of the PC, and turn the router & modem off for 5 minutes. Fire it up again and see if the problem persists.
G8B4Life:
No DNS involved with RPA, the IP address of the server is explicitly hard coded into RPA (which is why he needs to put out a new version every time his IP address changes).
KB02, on the problem machine, does the blue info box with the RE logo -> Earth -> Computer picture say connected in green text or not?
My guess is that it is the firewall blocking the outgoing packets. Less likely is that something else has the port that RPA wants already.
- Tim
KB02:
Its weird. When I first open the program, it shows as connected. When I click on any of the products, it thinks for a few seconds, gives me the can't connect messages, and then shows as not connected.
Just about any place I have ever worked, I have always become known as the "tech guy." I've never had any formal training and am certainly not any kind of computer engineer. I've just always been able to figure stuff out. This one is baffling me, though. The firewall blocking outgoing packets seems like the most likely explanation, however, even when I turn the firewall off completely, I am still getting the same issue. - Don't worry, I turned it back on after this test and restored defaults.
G8B4Life:
Ok, that is weird!
So what is happening is that when RPA starts it contacts Rings server, which responds and RPA shows that it is connected (green connected text is shown). Subsequent packets for some reason are either not making it to Rings server or the responses are not making it back.
What makes the scenario bizarre is that if it is firewall related it's letting the initial communication through and then blocking further packets.
We'll have to sort out the firewall first. You'll need to make sure RingEngAssistant.exe has unfettered access to the internet through the firewall. What AV/Firewall are you running? There's a few guides here I wrote quite a while ago now on letting RPA through various firewalls but they might not be of any use anymore, and I don't have access to a Win10 machine to write one for Windows Defender.
Edit: Ok, I just reread what you wrote and you said you tried with the firewall disabled completely. That does change things a little bit. I'll need to think some more.
- Tim
William Brillinger:
What AV are you running?
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