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Problem updating LM-4S-G

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Jim Agnew:
When I try to update program I get either “cannot connect” or “product not recognized”. What am I doing wrong?

Moderator edit: Split from https://rpug.pdc.ca/index.php/topic,1429.0.html

G8B4Life:
Which products are you trying to update and what steps are you taking when you try to update?

- Tim

Jim Agnew:
LM-4S-G, copy update to HC, select product, select update software.

G8B4Life:
Ok, your steps don't quite make sense so I'm going to assume you meant:

Download update to HC -> Tools -> Software Update -> Update Program -> Select the LM-4S-G ? Correct?

What software version is the HC-2b running? It needs to be running 2.26 or later to properly access the LM-4S-G. If it's not running 2.26 or later update the HC-2b first and then try updating the LM-4S-G. You can check the HC-2b version by going to the Adjust Settings page of the HC.

It is possible you may have a faulty module, we had a thread here earlier this year with someone getting "Product Not Recognized" when trying to update an LM-4S-G but I don't know if the user actually sent the module back and if it was actually faulty or not.

- Tim

Jim Agnew:
Thanks for your help. The HC-2 says program SW1045 2.26  Hardware IVT 1654 2.05
I have 2 LMs and they both return the same messages
.

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