Stuck in "Software Update" mode

[Lackawanna810]

I made the mistake of not finding out that there is no software available from Ring for Macintosh before I started the Software Update mode in my HC-3. Now, I'm stuck in "Software Update" mode and cannot get out of it. Is there any way I can get out of this mode?

Thanks in advance for the due diligence.

[G8B4Life]

I don't have a HC-3 so I can't help very much on this one but what steps did you actually take? As far as I can remember the HC's should time out, show an error message and go back to the screen that had the button that you originally pressed. If that doesn't happen and it's still in the update mode then you can try the reset button, if the HC-3 has one, or you can let it run completely flat and then recharge it and see if it comes back normal or not.

While Ring still doesn't make his software available for Mac (or Linux for that matter, just to plug that one)  several have successfully run Rings software under Parallels, and possibly another method which can't remember right now.

- Tim
 

[Lackawanna810]

The HC-3 has neither a reset button nor a mechanical on/off switch. The home page is the only way I can access the power down mode.

I have had the HC connected to my hub to keep recharging the battery because the user manual says that if I let the battery run too low, it could be damaged.

The software has not timed out. It has remained on even after leaving it overnight.

[G8B4Life]

The HC-3 does have a reset button. This is mentioned in the manual.

Leaving the HC plugged in constantly is not good either, that can also harm batteries. Letting the batteries run down to "flat" once in a blue moon is not going to harm them, what harms them is leaving them in a discharged state for extended periods of time.

Has the HC been plugged into the computer since you first tried to do a software update? if so then the HC might be stuck waiting for a response that it'll never get. It shouldn't happen of course but...  If you haven't done this then try it. Unplug the HC from the computer. See if the Software Update times out (wait a minute). If not see if you can get to the main page by pressing the Home Page button (default the far right physical button on the HC-3) and then powering off the HC and then powering it on again after waiting a few seconds.

- Tim

[Lackawanna810]

Eventually, the HC-3 defaulted back to the home page the next day, so this issue is finished.

I’d like to thank everyone here for your help. I do appreciate it.