RailPro > RailPro Specific Help & Discussion

CI-1 and USB woes

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KPack:
I mentioned this problem in this thread (http://rpug.pdc.ca/index.php/topic,274.0.html), but in an effort to make it easier for others to find the solution to the same problem I'm having, I wanted to start a separate thread.

I'm still unable to get my CI-1 and the HC Sim program to synch up on my laptop.  The CI-1 installs fine, and shows up in the list of connected devices, but no matter what I try I cannot get the HC Sim program to recognize it. 

Here's the specs for the laptop:
-Intel I-7   2.7GHz
-16GB RAM
-Windows 10 64-bit (fully up-to-date)
-3x USB 3.0

Things I've done so far:
-uninstalled and reinstalled all USB drivers
-turned off all power management on the USB ports (should be constant power all the time)
-maxed out all my power settings for the laptop
-uninstalled CI-1 and reinstalled multiple times, with and without restarting the computer
-uninstalled and reinstalled the HC Sim program multiple times, with and without restarting

The computer recognizes the CI-1 but the HC Sim program doesn't:


I'm about out of ideas now.  I have absolutely no idea what is going on here.  I have never had any problems with any other USB device on the laptop ever.  The CI-1 works fine on my desktop also running Windows 10.

-Kevin

William Brillinger:
Kevin, Have you turned off your anti-virus software and firewall to test it?

KPack:
Yep, no difference.  I've made exceptions to allow HC Sim through the firewall, as well as turned off the firewall and antivirus completely to no avail.

-Kevin

William Brillinger:
How about a clean install?  (I'd do this on a spare hard drive if you have access to one)
Or perhaps installing a fresh copy of windows in a VM and trying it from there?

Alan:
Try this...
In Device Manager for CI-1, disable "Allow computer to turn off this device to save power".

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