Some further thoughts on this.
You haven't said what USB ports your desktop has (USB 2 or 3) which everything works on. It would be handy to know.
First we'll go through a couple of other things that I'm sure you've tried but I'll still ask.
Have you tried disconnecting all other USB devices connected to the laptop and then trying HC Sim? There shouldn't be any conflicts but you never know.
If your using an extension cable, have you tried without the cable?
Ok, with that over I've studied the code in the HC Simulator software that detects if the CI-1 is attached or not. It's pretty simple though I haven't followed it completely. Unfortunately I can't remotely debug HC Sim for you and see what's it's doing when trying to connect to your CI-1. There is a couple of things we can find out though that'll give us a head start.
Download and unzip to a folder somewhere convenient the USB Devices View utility from
http://www.nirsoft.net/utils/usb_devices_view.html. It's freeware and runs without installing. The download link is near the bottom and you'll need the 64 bit version of course. Run the program (you may need administrator privileges) and you should get a screen like this:
In this instance on my PC I have three copies of the CI-1 showing, one each for each USB port I've had it plugged into and one for VirtualBox. I imagine you'll have three copies showing, one for each USB port on the laptop.
First thing to check is that one of them is showing green when the CI-1 is plugged in. If none show green then that requires a much more in depth analysis.
Presuming one is green, scroll sideways and take note of the value of these columns for the green one:
Connected (should be Yes), Disabled (should be No), Vendor ID, Product ID, Driver Filename (should be hidusb.sys) and Driver Version. The Vendor ID should be 04d8 and the Product ID should be f321 as shown in the next image. If either of these don't match then HC Sim will never see the CI-1.
If Driver Filename is blank or something else is in there then we've got to fix that. The driver version might be helpful for seeing if a specific version of the driver is a problem.
Now this should never ever happen, but no other device listed should have the same Vendor ID AND Product ID as the CI-1. It doesn't hurt to quickly scroll and check though it is a sure bet wild goose chase to do so.
Another thing you can try is uninstalling each copy of the CI-1 directly from the utility (CI-1 unplugged); it'd probably do a better job than Windows itself. I'd do this is none are showing green with the CI-1 plugged in.
If everything matches then the next step is likely the HID.dll that HC Sim uses to communicate to the CI-1 but I'm still working on that one, it's not an overly simple process to fix with a few entries to be made via the command prompt, or whatever Win10 call's it.
- Tim
