RailPro > RailPro Specific Help & Discussion
Problem with RailPro Assistant Upgrade
alco_diesel:
Folks,
Tried at work with a native windows7 laptop hard wired to network. Same result. Can't get files from server. Am I the only one having this issue? I have nothing left to try.
Thanks,
-Jeff
G8B4Life:
Jeff,
We'll solve this; or go crazy trying :)
Just to help me work out where we are at, we'll go through a few things.
1. You are running RailPro Assistant v3.10 (including the correct XP patched version for the XP install) on all the machines you've tried?
2. You copied all the files, including ftdi2xx.dll and cdm2600.exe when you performed the offline install?
3. You have created a Ring Engineering account in RailPro Assistant using the setup button in the lower right hand corner of the RPA window?
4. When you run RPA, it says "Connected" at the top of the RPA window?
5. With the HC plugged in (or HC Simulator running), RPA says USB "Connected" on the right hand side of the RPA window?
- Tim
alco_diesel:
Tim,
I'm at work now and haven't tried the manual install. At home, I have it installed on a Virtual Windows 10 using an iMac and Parallels. I never got the xp running.
When the app opens, I do not get a network connection but I do get a connection to the controller. I have created a user name.
That's where I stand at the moment. Will have to wait till I get home for more trouble shooting. PM me with a phone number if that will make it easier.
Thanks you for all your effort.
- Jeff
G8B4Life:
I'm afraid talking to me on the phone won't do much good, unless you like paying super long distance phone charges and waking people up in the middle of the night ;). Without actually knowing where you are I'm still pretty safe in betting that I'm on the other side of the world to you.
If it gets protected enough we can possibly set up a browser based live chat at a suitable time, I've done this before to help a member here step by step but we'll cross that bridge if it comes to that.
Back to the problem, I've been doing some research and I'm starting to think the issue could be on the Mac side. Is it just RPA that cannot see the internet in the Win10 virtual machine or is other companies software affected as well?
I don't know much about Mac's but a couple of things to check are below.
Which networking mode is used for the Virtual machine. http://kb.parallels.com/4948.
Is DHCP enabled in Parallels? It may need to be enabled for the type of network connection (I don't know but it's something to check).
-> Open the Preferences panel in Parallels. Then navigate: Advanced (tab)>Network: Change Settings> Shared (tab)>Check Enable IPv4 DHCP
Parallels Tools may need to be re-installed. http://kb.parallels.com/en/8865
If you have installed anything from Adobe in Win10, Check for "Bonjour Services". http://kb.parallels.com/en/112528
Which firewall & antivirus software are you using on the Mac and in the Win10 virtual machine?
I really do want to solve this one; I'd hate to see someone not being able to use RailPro to the fullest.
- Tim
alco_diesel:
Tim,
Very helpful info. Thanks for the research. Everything prior to RailPro worked fine with the Parallels default setup so I never investigated the setup. With your help and links provided, I basically cut the umbilical cord cord between Windows and OSx and created 2 separate networks (Parallels calls it Bridged) and completely removed all the common software connects between OSx and Windows. Wahooo!!!!!! All better now. I might go back and reconnect the SW because copying files between the OSs is much easier, but the network will stay 'bridged'. I can now use all the features of RailPro.
Thank you for all your effort.
- Jeff
PS. I'm in Florida, USA.
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