RailPro > RailPro Specific Help & Discussion
Any Suggestions
DaveB:
Sorry Bill, I didn't answer your question. We have satellite, comes across the fields and woods from a tower about 4 miles away. Usually works very well. This is the first thing I have not been able to download. Will try someone who has cable to their house. Will let you know the results. It will be a few days.
Should receive the order you sent Saturday tomorrow. I think my son has the tracking number memorized. :)
William Brillinger:
No Problem Dave.
Please do let Ring know about your issue. It's kind of ridiculous that it does not work.
I expect the issue is the latency of the satellite connection interfering with the download verification scheme that Ring uses.
Keep us posted!
Alan:
I wish Ring would rent space on AWS like everyone else and put an end to all the connection problems. Goodness gracious, they even offer free. https://aws.amazon.com/free/
G8B4Life:
--- Quote from: Josephbw on December 18, 2017, 09:51:50 AM ---I found that a satellite connection is incompatible with Rings server. This is a known issue and needs to be fixed on Rings end.
--- End quote ---
I think that is an unfair statement. There is actually nothing wrong with Ring's server per se (leaving aside how slow it is etc). In fact I'm quite sure you can reach it no problem (see below), just not with Ring's software. What was a poor choice was the protocol chosen for downloading from the server, UDP. The most likely reason you (and Dave) cannot download from Ring is for some reason you cannot send and/or receive UDP packets. This is also the most likely reason Jacob cannot download while using a Hotels connection.
Here's something for you to try. Open up a command prompt / command window or what ever your version of Windows calls it and type this in and press enter:
ping 99.110.149.169
If you get a reply from 99.110.149.169 then you have connected to Ring's server using the ping command (basically asking it if it's there).
Ping uses TCP so if you do get a reply then that will prove the issue is your ability to send and receive UDP packets. If that's the case I'd start hassling your ISP.
- Tim
nodcc4me:
Dave, see if you have Windows Defender turned on. If it is, disable it and try again.
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