RailPro > RailPro Specific Help & Discussion

Software install problem

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Mech63s:
I understand. I have tried both program installs. But if I can't get the assistant then I cant get other sounds and such. So ill just wait until I figure it out. I will call Ring tomorrow and see if there is anything else to try.
I'm also thinking of switching to satellite internet service so maybe that will make this process easier.

G8B4Life:
There is probably little Tim Ring can do, except to change his software to use TCP for the over the internet part.

We can get you the software easily enough, we host it here on RPUG as well (not the latest version yet, I have to write a new offline installer for it) but you'll still face the same connection issue.

It would be helpful to know a little more about your internet setup; is your internet connection completely wireless or just wireless between your router and your computer (ie, the house phone line brings in the internet)? If it's the latter you can also try plugging the computer into the router with a network cable; for some reason Rings software isn't overly fond of wireless connections.

I've done a little research and have come up inconclusive of whether Verizon blocks UDP traffic or not, I've seen yes posts and no posts. My best suggestion right now is to get back onto Verizon, ask (politely) for a senior technician that actually knows something about their network and ask them "Do you block UDP traffic on port 80 for my setup (give your internet plan / the router you have etc). If they say yes then tell them Verizon is incompetent and they are just about to lose another customer. If they say no we don't block then explain to them you have software that updates a controller you use that communicates over the internet using UDP on port 80, and that the packets are not making it to the update server.  Is there any settings I need to configure in the router etc.

- Tim

Mech63s:
Yes I live so far out the only options for internet is cellular or satellite. My set up right now is strictly verizon hotspot.

DaveB:
I had the same problem. You can not down load from a jet pack or satellite. I went to a friends house that had cable and plugged in to the router and had no problems downloading the files I wanted. Any updates I will probably have to do the same unless Ring changes something. Sorry, one of the small disadvantages of living in the boonies.

Hope this helps, Dave

William Brillinger:
While talking to Tim Ring today, we talked about the Satellite and Cell HotSpot UDP on port 80 issue and he says ha has customers on Satellite and Cellular hotspots that have no problems and others that do have problems.

He indicated that one customer did discover that his router was in some super lockdown mode that was blocking UDP on port 80 and once it was opened up all was good.

If your provider says they are not blocking UDP on port 80 and you cannot connect, make sure your Software Firewall AND your Router are not actively blocking it too.

Failing that Please do call Ring Engineering and let them know you are having trouble.

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