General > General Discussion

Get Tim involved

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crzytrnbuf:
Talked to Tim Ring today had a couple of problems i got some useful info,had a problem with a LM-3S that burned out my fault,but Tim told me to return it,and said usually 3/4 of them can be repaired told me to send him a e-mail for info on how and how much to have them repaired.
I also talked to him about getting the word out,about Rail Pro and going to shows He said is is very Very Busy,I told him about a show we are having Our Club Niagara Orleans Model Railroad Engineers(nomre.railfan.net  in Western New York In Lockport N.Y. in April 28th,29th He did say something about a big show that he may do,no other info at this time.  Den

KPack:
I'm not sure who he has working with him, but I imagine it's a very small operation.  There is an awkward point in business where you may find yourself possibly ready to expand, but to do so you need to hire more people and increase your overhead.  And will that same volume last indefinitely, or will you need to cut back and let those new employees go eventually?  Not an easy decision.

Like Al, I do what I can to share Railpro and the merits of the system.  It's the least I can do.  Speaking up on forums is great, but I think videos and/or pictures reach more people and they can see and hear it in action.  On that note I have several videos I need to wrap up and get out there.

As much as possible we ought to try and steer new users towards this forum so that we can aid in any issues they might have.  Tim has the best customer service, but with all the new Railpro users there he could easily get swamped just answering questions and fixing small problems.  If we as a group can solve the smaller issues then that frees up Tim's time to develop products and sounds.

Two of my friends have recently jumped to Railpro.  One of them I am going to be test installing Railpro into brass steam to see how it does.  The more people see it and use it, the more they will get on board.  The system speaks for itself.

-Kevin

TomO:
I’m not going to give up but I will contact Tim to see what can if anything be done. I
‘ve been in the position of expansion of a business and it is very frightening. Going from yourself to now being responsible for additional people is a very tough thing. As I said yesterday, I never gave it a thought he maybe maxed out.

Kevin, your previous videos are what convinced me to buy RailPro, thank you.

TomO

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