RailPro > RailPro Specific Help & Discussion
Setup Difficulties
William Brillinger:
--- Quote ---Bill B. - I emailed Ring last night. I haven't gotten a response back yet, probably will get one today during business hours.
--- End quote ---
Chris - The phone is the best way to get in touch with Ring.
Alan:
--- Quote from: emd_16645 on March 02, 2018, 05:27:19 AM ---Thanks for the responses.
Regarding the RP assistant. The answer to all three of your questions is Yes. I suspect my ISP is blocking UDP. For the record, my internet is provided by Spectrum (Charter). Not sure if others have had this issue.
--- End quote ---
I too am on Spectrum. No Ring connect issues. If they are blocking UDP for you we know they don't block UDP system-wide.
emd_16645:
--- Quote from: William Brillinger on March 02, 2018, 06:49:34 AM ---
--- Quote ---Bill B. - I emailed Ring last night. I haven't gotten a response back yet, probably will get one today during business hours.
--- End quote ---
Chris - The phone is the best way to get in touch with Ring.
--- End quote ---
It was after hours so I tried the email. If I don't have a response by the time I'm home from work, I'll give Tim a call.
emd_16645:
--- Quote from: Alan on March 02, 2018, 07:43:46 AM ---
--- Quote from: emd_16645 on March 02, 2018, 05:27:19 AM ---Thanks for the responses.
Regarding the RP assistant. The answer to all three of your questions is Yes. I suspect my ISP is blocking UDP. For the record, my internet is provided by Spectrum (Charter). Not sure if others have had this issue.
--- End quote ---
I too am on Spectrum. No Ring connect issues. If they are blocking UDP for you we know they don't block UDP system-wide.
--- End quote ---
Good to know Alan. It could be the way my home network or my wireless router is configured.
G8B4Life:
--- Quote from: emd_16645 on March 02, 2018, 05:27:19 AM ---Regarding the HC Simulator, I have not found the offline installer version. I suspect that would work.
--- End quote ---
The HC Simulator offline installer is in the files section, second item right under the RailPro Assistant offline installer topic: https://rpug.pdc.ca/index.php/board,4.0.html
Since your using WiFi between your computer and your modem you can also try hooking the computer directly into the modem with a network cable. Sometimes that works for people. Otherwise I still suspect the modem configuration is to blame. If you'd like to let us know the make and model number of the modem we can look it up and see if we can find any relevant settings for you to look at.
- Tim
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