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Re: Connection Problems

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crzytrnbuf:
 OK here goes I am generally a sane easy going person I have done everything to access Rail pro assistant since they upgraded all our system (Spectrum) to full HD and added phone service since they connected everything a week ago! it went into effect 4/10/18 I can no longer update download or have any activity with Railpro assistant I am so frustrated I thought this was going to be so great a system to work with and have FUN again running Trains I guess i was wrong so I guess this is it for me I feel really let down this system has to be easier to use or a lot of people are going to stop using Railpro I wasted a lot of money on a system I cannot use! 

Dean:
I don't why you can't use your system as is. My system is not upgraded to the latest and greatest and it works fine.
Have you removed and reinstalled RailPro Assistant since your internet upgrade?

KPack:

--- Quote from: crzytrnbuf on April 11, 2018, 12:53:13 PM --- OK here goes I am generally a sane easy going person I have done everything to access Rail pro assistant since they upgraded all our system (Spectrum) to full HD and added phone service since they connected everything a week ago! it went into effect 4/10/18 I can no longer update download or have any activity with Railpro assistant I am so frustrated I thought this was going to be so great a system to work with and have FUN again running Trains I guess i was wrong so I guess this is it for me I feel really let down this system has to be easier to use or a lot of people are going to stop using Railpro I wasted a lot of money on a system I cannot use!

--- End quote ---

Whoa, hold on there.  Before you make any rash decisions and jump ship let's dig into this a little deeper.  The problem is not with the Railpro software per se, it's with the internet provider after the upgrade.  Everything was fine before then, so the problem is likely just a setting in the router or a setting that needs to be changed by your ISP.

I'll wait for (the other) Tim to chime in here and get you on the right track, but usually all that is needed is to get into your router and make a couple of quick changes.  Then it should be back to normal.  Don't overreact just yet.  There have been several other users with similar problems and we have been successful at resolving most, if not all, of them.

-Kevin

G8B4Life:
crzytrnbuf...

There are a few of things that could have gone wrong for you with this, and they are very likely to have been caused by your ISP.

Firstly I'd check your firewall, it could be possible that it detected the changed internet connection as a new, different network so has applied a set of new rules which could be blocking RPA. I don't think is one this the answer but it's work checking.

Did you get a new modem/router provided to you by Spectrum as part of the upgrade? The next thing we'd usually check is the router settings, but this time, as you said Spectrum and upgraded we'll check something else first. Point your browser to this website: http://ipv6-test.com/ . If the IPv4 connectivity box says "Not Supported" then that's the issue right there; RPA does not work on IPv6, it requires IPv4.  If both the IPv4 and IPv6 connectivity boxes say supported we'll have to investigate that further, there could be a conflict.

You should also check you routers settings. Without knowing the brand and model number of your modem/router I can only give you some generic information (https://rpug.pdc.ca/index.php/topic,656.0.html, scroll down to Routers) on how to do that.

- Tim

TwinStar:
Tim:

Your contributions to RailPro and your knowledge are amazing and appreciated. But, why isn't Tim Ring here providing this support? This is his baby, this is his product, and these are his issues. The support from Ring is underwhelming. I can understand the frustrations from the new guys. The ancillary support just isn't there. DCC users swap one set of problems for another and I don't really see a net gain anymore from converting to RailPro from DCC until Ring gets their crap together.

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