RailPro > RailPro Specific Help & Discussion
Beyond Frustrated with Railpro
emd_16645:
I need to vent a little here. I am getting absolutely fed up with the software side of RP. Don't get me wrong, I love running with RP, the control setup is fantastic. Its the computer stuff that is driving me up the wall.
When it comes to downloading software, be it basic applications like RP Assistant or HC Sim, or just sounds or photos, using Railpro has been nothing but hell for me. As we went through before, just simply setting up RPA and HC Sim was a six month ordeal. I briefly got it functioning, got some sounds downloaded, and things were looking good. Now HC Sim has completely tanked on me, first it would not connect to allow downloads from RPA. Now its not recognizing the CI-1. Since I have not purchased a HC-2, I'm completely dead in the water with Railpro.
I'm getting to the point where I dump my modest investment into RP and suck up dealing with DCC. The headaches with that aren't as bad as RP lately. I know I need to call Ring and have a conversation with him, but I am to frustrated right now to have a decent talk.
KPack:
It sounds like your HC-Sim program somehow got corrupted. The first step is to talk to Ring, and likely he will recommend that you fully delete the HC software and do a fresh install.
To do this you will need to delete the HC simulator folder found inside the Ring Engineering folder, on your hard drive. You will also need to delete a hidden file, and the procedure for that depends on what version of Windows you are running.
Give us a little more information and remind us what the problem was with getting HC Sim working in the first place. Let's see what we can do to help.
Frustration is totally understandable. But I'm sure we can figure this out and get everything working smoothly. Tim Ring will likely have some good suggestions as well. Either way I'm sure that you can fix this issue.
emd_16645:
My issues generally stem from the UDP reliance of RP. Since my internet is now provided through my cell phone, It doesn’t play well.
I’m using a Windows 10 computer, which apparently doesn’t play well. Could have had an update go through that killed HC sum.
I’m sure this can be worked through, it’s just frustrating.
Alan:
--- Quote from: emd_16645 on October 07, 2018, 12:25:50 PM ---My issues generally stem from the UDP reliance of RP. Since my internet is now provided through my cell phone, It doesn’t play well.
I’m using a Windows 10 computer, which apparently doesn’t play well. Could have had an update go through that killed HC sum.
I’m sure this can be worked through, it’s just frustrating.
--- End quote ---
I know this doesn't help your situation and will be of little comfort, so just more as a so-you-are-aware response.
I too use Windows 10. Enterprise on one machine, Pro on another, and Home on yet another. Immaterial reasons why the differences. I can say with surety, at least in my case, RP works on all of them and no Windows updates to date have broken anything. The Enterprise machine has an extensive group policy arrangement yet RP still works. The Pro machine (my workhorse) has a tremendous amount of 3rd party software installed as well as many connected USB devices - printers, drives, scanner, drawing tablet, camera, etc. The Home machine is pretty basic with no external devices other than monitor.
My point is RP is known to work in varied Windows 10 environments. Unless you have some way out in left field Windows configuration I highly doubt Windows 10 or the updates is the reason for your troubles.
Let's talk about the Internet via cell phone shall we. I often create web apps for the clients of the company for which I work. Some of the apps are rather communication intensive relying on a lot of back and forth between the device and the server (AJAX). Guess where the vast majority of my complaint calls originate. You guessed it, people using cell phones to connect a computer to the Internet. They are usually in a meeting room at a hotel or some similar situation where they can't connect their laptop directly to wi-fi or a network. On the face of it everything should work yet I know from experience it often does not. Adding to their frustration is the fact that the web app may work fine on the phone in the instance but not on the connected computer. So in that regard I have a lot of empathy for Ring.
My experience with cellphone Internet connections for computers has shown them to be sporadic, problematic, and difficult to troubleshoot even when UDP is not in the picture.
Again, I know none of this helps you directly and yes, RP needs to step up their game with the software IMO. I say all this only so you know a) Windows 10 is likely not the problem; b) computer connectivity via cellphone often causes problems for more than just RP.
Keep the faith, brother.
emd_16645:
Thanks for the input Alan. There really isn’t anything special setup wise for my computer. Realistically I don’t even use it that much.
Regarding the cell phone internet. I really don’t expect it to work on the cell phone network, I don’t even try. Right now, besides RP it’s covering my needs without the substantial added cost of a home network. So financially a cable or dialup connection isn’t in the cards. However, I do expect everything to function properly when I take my computer elsewhere and connect via WiFi. Unfortunately this doesn’t allow me to control network settings or such, but that really shouldn’t be a requirement.
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