RailPro > RailPro Specific Help & Discussion

Difficulty with instillation

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nortoneye:
Having trouble installing railpro assistant on my windows 10 laptop.  Talked to Tim-removed McAfferty (SIC) security, told Windows Defender to allow through firewall and added railpro assistant to allowed programs in Windows defender.  Install proceeds until I get to the progress bar and nothing happens until I get an error message of "unable to download files from Ring Engineering"  I have tried run as administrator also.  Any ideas??

jim >:(

TwinStar:
Are you trying on a home non-satellite network?

nortoneye:
No, l think I have isolated the problem to a backup program.  I have tried everything Tim suggested. Will try a work around and see if this works

Thanks for the reply

William Brillinger:
You might be suffering form the UDP problem.

One of our group members (the other Tim) built a suite of tools to help diagnose this.

https://rpug.pdc.ca/index.php/topic,706.0.html

Hopefully he will chime in here if your backup program isn't the issue.

nortoneye:
It has to be my ISP, at my son's home with a different ISP, no problem.  At my home, cannot connect.   I did the port 80 test and it;s open.  Will contact them today.  If anyone has other ideas, chime in.

jim

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