RailPro > RailPro Specific Help & Discussion
Ring does not like this RailPro user group
Alan:
A few points I would make about his response...
* He definitely does not like this forum. That has been obvious for a long time.
* Telling a customer that the other 99% don't have problems is extremely unprofessional. Basically saying the customer is the problem.
* Labeling a person as a criminal is also unprofessional and possibly even libel.
* I have no doubt many of our discussions about RP contain incorrect information. We are attempting to solve problems with scant RP knowledge. If Ring participated here not only would he correct us but also fill us in on more details so we can better help other users. I place blame for most of our errors on his absence.
* Show me an Internet forum that does not contain bad information Mr. Ring. Take your time looking, I'll wait.
The best thing Ring could have done is simply reply to you "Sorry to hear you are having problems. Please call me at (219) 322-0279 when it is convenient for you and we will solve them together."
William Brillinger:
"His response just rubbed me the wrong way is all. " - I've had that experience myself.
Let us know how it works out with Hughes.
You may want to read through these other Hughes related threads too:
https://rpug.pdc.ca/index.php/topic,321.msg2279.html#msg2279
https://rpug.pdc.ca/index.php/topic,378.msg3956.html#msg3956
https://rpug.pdc.ca/index.php/topic,551.msg4236.html#msg4236
As for TR's assertion that we have a criminal in our midst, let's just say that he didn't like one of our members looking under the hood of his software in order to figure out what is going on and help users who are in the same boat that you are in right now.
William Brillinger:
--- Quote ---The best thing Ring could have done is simply reply to you "Sorry to hear you are having problems. Please call me at (219) 322-0279 when it is convenient for you and we will solve them together."
--- End quote ---
Amen.
KPack:
Well, that was an unfortunate response. I know he has no love for the forum, but that won't stop me from participating and helping members in any way I can. I will also continue to steer new users here so they can benefit from working with other Railpro users.
At some point in the future when Tim Ring decides to retire or whatever, I would think that one of us (or a group of us) step in and purchase the technology and keep producing Railpro. I do love this system. If I did not have Railpro I honestly would not be into model railroading. It has changed the way I enjoy the hobby so that I almost can't enjoy it without Railpro.
-Kevin
Homeless by Choice:
HBW1412
I have the same problem of not being able to download Ring’s programs. I am not a computer programmer so I have no idea why I can’t download RailPro programs/updates just as easy as my Windows programs are downloaded or updated: just start the Wizard and follow the prompts. Sometimes, I have to restart my computer to allow the updates take effect but that is it. I move around a lot so one consistent reliable download method is vital.
I have been doing a lot of research and have decided that I am going to have to use the Digitrax EVOD Evolution system. I will use Loconet, Accutrack II Speedometer, and JMRI to do speed-matching. I realize that it is not as quick or exact as RailPro but I don’t seem to have a choice and I have lots of time.
I just wanted to gently reply to assure you that you aren’t alone with this issue. I have decided from Ring’s reply that he has no intent to modify his downloads to Windows Wizard style.
My system consists of Windows 10, Firefox, using an iPhone 5s as a Personal Hotspot.
Respectfully,
LeRoy
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