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atsfguy:
Thanks, Bill, I will call him tomorrow, kind of tied up at present.
Cheers,
Cecil

G8B4Life:
Cecil,

Not trying to stop you calling Ring and you may have done so already before reading this (if so please do let us know what the outcome was) but there's a couple of things that aren't adding up that make me wonder if it is the USB cable or not (I was too tired when replying the other night and didn't register a bit of what you said).

"Cannot Connect" is an error message shown by the handheld controller not RPA so which of these scenarios most accurately describes what you are seeing.

With RPA running and the HC plugged in:

1.

* RPA shows it has an internet connection.
* RPA shows "USB Connected" under the "Download List to Handheld Controller" heading.
* When you try to download a file after touching the "Press to begin downloading" button on the HC RPA indicates it's downloading files.
* You then get the Cannot Connect error.
2.

* RPA shows it has an internet connection.
* RPA shows "USB Not Connected" under the "Download List to Handheld Controller" heading.
* When you try to download a file after touching the "Press to begin downloading" button on the HC RPA doesn't change.
* You then get the Cannot Connect error.
If your experiencing a different set of circumstances than either of the above please try to write out what you see and what you do here.

In regards to the USB cable, while they can go faulty the odds of just the data pair in the cable going faulty but not the power pair is probably very minute and I'm presuming you can still charge the HC with that USB cable without a problem. If you could confirm / deny / expand on what your seeing as per the above scenarios that would be helpful.

- Tim

atsfguy:
 Bill, I called Tim Ring this morning, described how I set up my HC-2b and, with RPA running , plugged in the provided USB cable, pressed the download button and got the error message “Cannot Connect”. He asked if I had charged the HC successfully and I replied the charge indicator showed charging then a couple of hours later, Done. He asked me to try to connect with a different usb cable and, after searching, I finally found one. It made no difference at all.
 He said it sounds like the charge wires are in good condition but one or more data wires is (are) broken but I tried the other cable.
 I emailed him the results and he will send me a new USB cable.
Tim from Oz, scenario number two more closely fits. It does not say Not Connected but on the dashboard the USB cable to the handheld has an X across it. I did charge the HC successfully as far as I can determine. I left it on charge until it showed Done.

William Brillinger:
Cecil,

You should also try it in each of the USB ports on your PC.
And in case you haven't please reboot your PC first. (not sleep, full restart)

- Bill

atsfguy:
 Just received an email from Tim in Illinois asking if RPA connected to the Internet. I had previously assumed it was as I found no indication otherwise.  Tim explained where to look on the handheld and I was startled to see no connection. I think this is the proximate cause, if not the root cause, of my problem. I plan to get an Ethernet cable this afternoon and connect it to my router and laptop. I then expect troubles will vanish.
 Bill, I had tried shutting down all the way and launching the program from a fresh start but I think the Ethernet cable will solve my problem. Alan told me to get one two days ago but I couldn’t find a computer repair store in this town. They don’t believe in signs and street numbers to ease locating them.
 Once I set up with the Ethernet cable and try to connect, I will post the results.
 Thanks to all who volunteered help.
Cheers
Cecil

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