RailPro > RailPro Specific Help & Discussion
Railpro Assistant
William Brillinger:
You can get these types of cables at places like staples as well.
G8B4Life:
--- Quote from: atsfguy on July 10, 2019, 10:38:19 AM --- It does not say Not Connected but on the dashboard the USB cable to the handheld has an X across it.
--- End quote ---
RPA can only show one of two possibilities for the USB connection, either Connected with no X across the "connection" or Not Connected with a X over the "connection"; it physically can not display anything else so this is the one you are seeing yes?
This means that RPA can not detect your HC as being plugged into your computer so yes you will get the Cannot Connect error from the HC if you try to download anything as the HC and RPA can not see and talk to each other.
I'd firstly do what Bill has suggested and try a different USB port on your computer if you haven't tried that already. If that doesn't work there are other tests we'll be able to try. As to a faulty USB cable, I'm doubtful this will be the case as you tried a second USB cable and while it's true that not all USB cables are created equally having two faulty cables in your possession at the same time is too much co-incidence for me. I hope it's not a faulty USB port on the HC.
Edit:
--- Quote ---explained where to look on the handheld and I was startled to see no connection
--- End quote ---
Eh? Where did he say to look on the handheld for a connection status? Or do you mean on RPA and not handheld?
- Tim
atsfguy:
Tim, the connection indicator to which I referred is on RPA, not the HC. I have tried all my USB ports on my laptop and hub with the same results. I get no connection Between RPA and the HC, the X over the cable diagram remains. RPA is connected to the Internet.
I am unable to find an Ethernet cable in town, so I will order one. In the meantime, I will continue with building roadbed, laying cork and tracks and wiring the road. Once the ethernet cable arrives, I will connect the router to the laptop and try again. This will work, sooner or later.
Today, I started by opening RPA, verified it was connected to the Internet, went to Programs and selected HC-2b rev2.09.
Then I connected the USB cable to the hub and HC and turned on the HC. I went to Tools, Software update and pressed USB button to download the update. The indicator on the HC showed an X indicating no connection and an error message saying just that appeared.
There was also a message stating the there was an unrecognized USB device in use.
I will put this away until my ethernet cable arrives in a week to ten days.
Thanks for all the suggestions.
Cheers
Cecil
William Brillinger:
--- Quote ---RPA is connected to the Internet.
I am unable to find an Ethernet cable in town, so I will order one.
--- End quote ---
I don't think you need the Ethernet cable, as you state the connection to the internet is working.
--- Quote --- There was also a message stating the there was an unrecognized USB device in use
--- End quote ---
This message says you have a problem with the USB driver for the HC and the USB cable is probably not the problem.
atsfguy:
Thanks, Bill. I wondered about that when I saw the message but don’t know where to obtain the drivers. I think I told Ring about it; if not, I will tomorrow.
Cheers,
Cecil
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