RailPro > RailPro Specific Help & Discussion
Railpro Assistant
Alan:
An Ethernet cable is what you would use to hard wire your laptop to a modem or router. Much more stable connection than wi-fi. Yes, Ethernet looks like telephone RJ series connectors but is not the same. You need a genuine Ethernet cable, not a phone cable.
A direct wire configuration may allow you to connect if RP over wi-fi is your problem.
William Brillinger:
Cecil, I suggest you call ring engineering and get them to help you troubleshoot the problem.
G8B4Life:
Cecil, are you saying that RPA does not recognise the HC being attached via the USB cable or that RPA does recognise the HC is attached via the USB cable but RPA fails to download anything?
If it's RPA does not recognise the HC is attached you might need to try a different USB cable (cables can go bad, and that EMI suppression device that you called a coil is actually beneficial, not harmful) - or - check to see which HC you actually have. If you have the older HC-2 (identified by having a USB port and a round charging port) you will need to install the FTDI drivers from Ring's site: https://www.ringengineering.com/Software/HC-1UsbDriverInstaller.EXE. If you have the later HC-2b (identified by only having a USB port) then you don't need to load the FTDI drivers.
If it's that RPA does recognise the HC is attached but RPA fails to download anything then I do suggest trying with an Ethernet cable instead of Wi-Fi just to eliminate that possibility however if you downloaded RPA over Wi-Fi in the first place then I suspect Wi-Fi is not your problem.
As Alan said, an Ethernet cable looks similar to a phone cable but the plugs on an Ethernet cable are larger and have 8 pins. Most people would simply call it a network cable.
Also, I'm presuming by your description that RPA downloaded and installed fine and when you run it it indicates it has a connection to Ring Engineering?
- Tim
atsfguy:
Tim, RPA does not recognize my HC-2b, simply saying “Cannot Connect”. I am attempting this on a wireless laptop. RPA downloaded satisfactorily, as far as I can determine at this point.
I am using the supplied USB cable that came with my RPK-1 kit. I have no other.
I have no problem connecting with Ring’s site other than while trying to use RPA.
My next move will be to acquire an Ethernet cable, if I can find one in this backwoods Ohio town.
Thanks for the help to this point. We will conquer this!
Cecil
William Brillinger:
Cecil,
It sounds like your USB cable may be bad.
Contact Ring to troubleshoot it, if the cable is bad he will probably send you a new one.
- Bill
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