RailPro > RailPro Specific Help & Discussion
Railpro software with MacBook+Parallels+Windows
Musepro:
Hello group!
I bought a CI-1 and LM-3S, partly because I need to configure a customer's LM-3S for DCC-comparability, partly because I want to dip my toe in the waters of Railpro. I am currently unable to install Railpro Assistant and Railpro HC Simulator. Below are the details:
My workshop computer is a 2009 MacBook running Mac OS 10.12.6, Parallels 11.2.3 and Windows 7 Ultimate. This has always worked 100% with ESU Lokprogrammer and any other Windows program I need to run. On the Mac side, it runs DecoderPro which is USB'ed to my NCE. Everything is perfect. My other computers are all newer Macs. I do not own/use a Windows/PC-type machine. My cable modem is a Net Gear CM400 and my wireless router is a Netgear N600.
Apparently, this all has to do with my machine being able to reach Ring's servers to get the files.
I keep getting the error messages shown in the attached photos 1-2. I do not have any AntiVirus software installed on either Windows or the Mac. None. I added both programs to the Windows Firewall list, then turned Windows Firewall off entirely with no luck (photo 3). Same error messages. I tried running the installers by double-clicking them and right-clicking to run them as an Administrator but still get these same errors. I shut Windows down and rebooted the Mac and tried it all again. Same error message. I downloaded them from Ring's site a second time using a different web browser. Same error message.
Ring has told me to check that my ISP and wireless router are not blocking UDP port 80 and that my ISP does not use CGNAT. I spoke to Spectrum Internet and they informed me they are not blocking any ports and that I have a routable IP address. I logged in to my N600 router and added UDP port 80 ensuring that the MacBook was getting it (photo 4). No dice. I then unplugged the modem from the router and ran the modem's ethernet cable directly into my MacBook ethernet port; thus it's only cable->modem->MacBook (photo 5). This still does not work. However, the MacBook network settings do show some kind of "router" with a different IP. I do not know what this router is. The CM400 is a pure modem and has no ports to speak of that I know of. Logging in to the CM400 control panel shows no such features.
Ring and I have gone back and forth over 7-8 emails and I am still stuck, unable to install the software. Can anywhere here help me with this?
Thanks!
Alan:
We have Tim, our forum all-things-connectivity guru from Australia. He will chime in and help you I am sure.
KPack:
Welcome JT, glad to see you here. Tim (not the same Tim from Ring Engineering) is good at working through these issues. I'm almost positive others have used Mac's with Parallels or Boot Camp and been able to access Ring's servers, so there should be a way to get yours up and running.
If there was a way to install HC-Sim without having to connect to the internet, we could work around these issues. You provide a list of the sounds you need, and one of use could send you a file with all those sounds on it that you would then put into the HC-Sim directory on the harddrive.
-Kevin
G8B4Life:
Welcome JT,
I can't see the pics as they are jp2 format so that'll have to wait until after work when I can convert them at home but one thing to check in the meantime is that the network adaptor in Parallels is set to bridged mode, The other modes (Shared and Host only) will not work with Rings software. There is a post here somewhere discussing this but I can't look for it right now.
Some more about Parallels network modes. https://kb.parallels.com/4948
- Tim
Alan:
JT's pics
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