RailPro > RailPro Specific Help & Discussion
download issue
nortoneye:
well....I certainly are the problem child. Reinstalling 3.21 did not fix the connection issue nor did trying a different port on the laptop or changing cables. Downloading the HC simulator does work, so there is something either conflicting with the old drivers (which I did install) or the HC-2 itself. I am going to send the HC-2 back to Ring and see what, if anything, is wrong in the unit. If there is some conflict with drivers, that could be hard to find according to TR. I doubt is anyone else has had this issue, but will certainly accept advice!
Jim
G8B4Life:
Just out of interest, did you try to download anything else other than the HC-2 firmware (like a picture or two) to see if downloading them worked? I imagine it wouldn't work but it's another data point in tackling the solution. While there could be something wrong with the HC-2 itself (and sending back to TR would find that out) I'm not 100% sure that there is, as the HC-2 is successfully detected.
Another question I forgot to ask is has downloading worked previously?
There is more tests that can be performed on our side if you want to, though I'll be out for the rest of today.
- Tim
nortoneye:
yes, was unable to download any file-tried photo and sound--again it works on the simulator, so at a loss to explain it. it did work fine last year on 3.21-but not since 4.01 installed..even uninstalling 4.01 and reloading it along with the drivers did not fix the issue-will see if the HC-2 is the cause
William Brillinger:
Do you have a second cable to try?
G8B4Life:
I think Jim tried another cable as he mentioned changing cables 3 posts back. It wouldn't be unheard of to have two faulty cables but I'd say it's a fairly rare occurrence.
Definitely more tests I'd like to run but I haven't had the time to check out how safe all the test software I'd like run is. This is sounding like the USB messages are not getting through from the HC to RPA. Whether that's a driver issue or if the HC is not sending the messages is what I'd like to find out.
Jim, another thing I should ask is: when you pressed the "download" button on the HC-2, did the RPA download list change at all like it was trying to download or the list section didn't change at all?
- Tim
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