RailPro > RailPro Specific Help & Discussion
Cannot Connect to RailPro Server
G8B4Life:
I guess that's my cue...
David, I'm confident your problem isn't Nod32 or Windows security but rather that you have a CGNAT internet connection (going out on a limb here and assuming that a hobby shop doesn't have any enterprise networking in place).
There are a couple of ways to test for this:
If you know how to you can login to the store's modem and find the WAN IP address. If The WAN IP address of the modem falls in the number range 100.64.0.0 to 100.127.255.255 then you have a CGNAT connection.
If you don't know how or don't have login access to the store modem you can use the UDP test tool (found in the files section here on RailPro User Group) to run a PAT test. This will show you if the port numbers change (which would indicate a CGNAT connection if they do change). Do please read the documentation accompanying the UDP test tool if you wish to use it.
You can also try disabling Nod32 completely and trying RPA again to completely rule Nod32 out. I'd try that only after a CGNAT connection has been ruled out though.
Unfortunately if you do have a CGNAT connection there isn't a whole lot you can do expect:
1. Complain to Tim Ring that he still hasn't fixed the CGNAT problem
2. Ask your Internet Service Provider for a public IP address (they'll usually charge extra for this)
3. Ask your Internet Service Provider if they can give you the port that RPA uses (unlikely to happen)
4. Wait for an unknown amount of time until I can get a proxy sever running to negate the CGNAT issue.
Let us know how you go and we can take it from there.
--- Quote from: William Brillinger on December 18, 2019, 09:26:51 PM ---Yes, I agree, it's probably been the largest issue facing Railpro overall , but looking over the search results, you'll see there are far fewer posts about this issue in 2019 than in previous years.
--- End quote ---
But is that, as a statistic, an accurate representation of the issue? I'd say we have but a fraction of the number of RP users out there on this forum, and of the users on this forum only a fraction of them post anything. I think it's reasonable to assume that the issue is more widespread than we think it might be; it's just that we don't hear about it here.
- Tim
William Brillinger:
--- Quote ---But is that, as a statistic, an accurate representation of the issue? I'd say we have but a fraction of the number of RP users out there on this forum, and of the users on this forum only a fraction of them post anything. I think it's reasonable to assume that the issue is more widespread than we think it might be; it's just that we don't hear about it here.
--- End quote ---
As a reseller, I have a broader picture than this forum. Not nearly all of my clients are on here, and in 2018 I had a much higher number of new clients who had connection issues, whereas in 2019, the number has been much much lower. Of those in 2019, the problem for over half of them was Avast Antivirus killing RPA.
G8B4Life:
That's a fair call with being a reseller and the broader picture. I would have imagined that many who had connection issues wouldn't have come back to you but gone straight to TR instead.
Interesting on Avast, since 2016 Avast and AVG have been owned/made by the same company and I never had an issue with AVG and RPA.
I guess I'll have see if I can test Nod32 and see what it does with RPA.
- Tim
Alan:
I use Avast and yes it does block Ring just as it should. Windows Defender does also. I would question any threat protection that does not intercept Ring's payload as its signature looks suspicious - no publisher, etc.
G8B4Life:
Looks like I might need to test Avast too.
Alan, what blocking does Avast do? Is it the firewall blocks the connection or does Avast pick the program up as a threat (malicious or potentially unwanted program)? If it's a threat/pup it's reporting I'd expect Avast to question you on what you wanted to do (quarantine or ignore) and I'd expect Nod32 to do the same. I've only ever once had an antivirus not let me access/run a program regardless that I specified to ignore the threat but I've run some truly questionable (to an Antivirus program) software in my research before, much more dubious than RPA so I'm kinda surprised that Avast, and possibly Nod32 would flag RPA to the level of not being able to ignore it permanently.
- Tim
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version