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RailPro => RailPro Specific Help & Discussion => Topic started by: Mrpicks on February 10, 2025, 07:34:46 PM

Title: HC3 stopped working
Post by: Mrpicks on February 10, 2025, 07:34:46 PM

I have a HC3 that just stopped working. Wanted to delete a file and wham bam thank you ma’am it locked up. Thought I could just use the reset and I pressed the button and now the screen is white with a blue band that says Start, below that is more white screen and two horizontal bars. I need help big time, electronics is not my thing. Also none of the buttons do anything when you press them.      Dave

Title: Re: HC3 stopped working
Post by: nodcc4me on February 10, 2025, 08:11:13 PM

I would leave it on and let the battery fully discharge Then see if it works. If not, it probably has to go back to Ring for repair. It has a one year warranty.

Title: Re: HC3 stopped working
Post by: Mrpicks on February 10, 2025, 08:14:12 PM

Thank Al, I’ll give it a try.                       Dave

Title: Re: HC3 stopped working
Post by: William Brillinger on February 11, 2025, 07:12:33 AM

Call Ring. (call, don't email) and you'll get a much faster reply.
Please let us know what they say.

Title: Re: HC3 stopped working
Post by: Mrpicks on February 11, 2025, 07:51:43 AM

Thanks Bill, I will do that today. Left the unit on overnight but with zero controls it went into sleep mode and still has power to turn on. I’ll let you know what happens.      Dave

Title: Re: HC3 stopped working
Post by: Mrpicks on February 11, 2025, 12:33:40 PM

Quick update, spoke with Tim and he said that the screen that I am seeing I should never see. Was a limited problem on the HC2 units but that was taken care of. He said they have never seen it on a HC3 but in the early runs it could happen. My HC is an early run unit. So it will be off to Tim and his crew for repairs.        Dave