RailPro User Group
RailPro => RailPro Specific Help & Discussion => Topic started by: Jim Agnew on September 03, 2022, 10:25:32 AM
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When I try to update program I get either “cannot connect” or “product not recognized”. What am I doing wrong?
Moderator edit: Split from https://rpug.pdc.ca/index.php/topic,1429.0.html (https://rpug.pdc.ca/index.php/topic,1429.0.html)
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Which products are you trying to update and what steps are you taking when you try to update?
- Tim
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LM-4S-G, copy update to HC, select product, select update software.
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Ok, your steps don't quite make sense so I'm going to assume you meant:
Download update to HC -> Tools -> Software Update -> Update Program -> Select the LM-4S-G ? Correct?
What software version is the HC-2b running? It needs to be running 2.26 or later to properly access the LM-4S-G. If it's not running 2.26 or later update the HC-2b first and then try updating the LM-4S-G. You can check the HC-2b version by going to the Adjust Settings page of the HC.
It is possible you may have a faulty module, we had a thread here earlier this year with someone getting "Product Not Recognized" when trying to update an LM-4S-G but I don't know if the user actually sent the module back and if it was actually faulty or not.
- Tim
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Thanks for your help. The HC-2 says program SW1045 2.26 Hardware IVT 1654 2.05
I have 2 LMs and they both return the same messages
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You'll likely need to update to HC-2b rev 2.29 in order to apply the update to the LM-4S-G
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Thanks, I’ll try that.
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Got the files updated. Thank you very much.
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great!