Post by: MtRR75 on February 07, 2017, 11:47:26 AM
I checked the modification date on the RailPro Assistant file -- it was last week.
I searched the directories and found a file called RailProAssistant Package.exe, which had a modification date of today. I booted this file and was given the error message that this file "is not a valid win32 application".
What am i doing wrong? Keep in mind that I am a Windows novice.
Post by: nodcc4me on February 07, 2017, 03:28:17 PM
Post by: melarson on February 07, 2017, 03:46:48 PM
I will be taking the laptop home tonight to see if I can get it to install there.
Michael
Post by: MtRR75 on February 07, 2017, 04:47:35 PM
Are you trying to download it into Windows XP? It will no longer run on XP. If you are using a different version of Windows, try doing a full install instead of an update.Since I am a Mac guy, I don't know much about Windows versions (or how to tell what I am running). The guy who loaned me the laptop said: "It is running Windows 7..., but really it is Vista." ---- whatever that means.
Post by: nodcc4me on February 07, 2017, 05:02:47 PM
Post by: MtRR75 on February 07, 2017, 08:57:43 PM
(1) The download button kept saying Ver 2.02, so I kept getting Ver. 2.02. That was because FoxFire kept using the cashed screen instead of refreshing it -- even after rebooting FoxFir. I had to empty the case first. Then the new version's installer was downloaded.
(2) The second problem was that because I still had Ver. 2.02 in my Ring Engineering folder, somehow, the installer would not replace Ver 2.02 with Ver 3.00 -- even though the screen said that it did. After I trashed the whole Ring Engineering Folder, and re-ran the installer, it did install the new version.
Now I can see the new sounds.
Thanks for your help.
Post by: nodcc4me on February 08, 2017, 07:33:35 AM
Post by: G8B4Life on February 08, 2017, 07:41:32 AM
I, too, am experiencing problems with the new Assistant
Michael, I am able to replicate what your seeing trying to run the installer on my virtual Win7, though I haven't the foggiest idea why it's not connecting with the new RP server. I am investigating but if you still can't get it to load I can just provide the downloaded package and give you instructions to install it manually if you'd like.
- Tim
Post by: William Brillinger on February 08, 2017, 08:30:52 AM
send an email to support@ringengineering.com
Post by: MtRR75 on February 08, 2017, 12:05:10 PM
Post by: Alan on February 08, 2017, 03:39:30 PM
Quote
I searched the directories and found a file called RailProAssistant Package.exe, which had a modification date of today. I booted this file and was given the error message that this file "is not a valid win32 application".
Assuming the install/update completed correctly, you can launch (boot in your terms) by double-clicking either "RailPro Assistant" or "RailProAssistant.exe" in the <Program Files / Ring Engineering / RailPro Assistant> folder. Both are highlighted below. The former is just a shortcut to the latter.
Interestingly, RailPro Assistant does not insert itself into the Start Menu list of installed programs on Win 10. At least it did not on my two machines. I believe it is the first installed program I've seen have that omission. Seems a little sloppy on Ring's part. It does place a desktop shortcut. Pinning "RailProAssistant.exe" to the Start menu was my workaround.
I mentioned earlier that I had submitted an exception report to Avast back when I installed RPA 1.0. It must have worked. This is the message Avast delivered when I updated to the latest RPA version:
Post by: melarson on February 09, 2017, 01:48:01 AM
Michael, I am able to replicate what your seeing trying to run the installer on my virtual Win7, though I haven't the foggiest idea why it's not connecting with the new RP server. I am investigating but if you still can't get it to load I can just provide the downloaded package and give you instructions to install it manually if you'd like.
- Tim
My apologies for forgetting to post last night after trying the install/upgrade at home. It worked, first time. It took a while but it completed, and I started RA and verified the rev: 3.00. So apparently there is something about my workplace network that disallowed this communication. Can't imagine why though. Once fired up at work I could see pictures, sounds, and light effects. Oh well, I'm just glad it's now working!
Thanks Tim for checking this out. I haven't the time to pursue it, especially at work, but it would be interesting to hear of anything you discover.
Michael
Post by: G8B4Life on February 09, 2017, 06:14:29 AM
Thanks Tim for checking this out. I haven't the time to pursue it, especially at work, but it would be interesting to hear of anything you discover.
Michael
Glad to hear you got it working. To tell the truth it seems I've been chasing a dead end; on my virtual Win 7 I can make the installer and the RPA program either both work or both not work depending on which network adapter (bridged or NAT) the virtual machine uses.
I can only theorise that your works firewall didn't like something about the way the installer communicated. RPA 3 and the installer communicate to Ring's servers using UDP and not TCP. It's possible that there was something about the packets that the installer was sending / trying to receive that got the firewall all hooked up where RPA itself doesn't have packet issues so RPA can communicate to RE's servers over your works network.
Interestingly, RailPro Assistant does not insert itself into the Start Menu list of installed programs on Win 10. At least it did not on my two machines. I believe it is the first installed program I've seen have that omission. Seems a little sloppy on Ring's part. It does place a desktop shortcut. Pinning "RailProAssistant.exe" to the Start menu was my workaround.
Ring's installer is not much more than a downloader that can run files. I haven't studied it much but given how simple the installer is the code to add a start menu entry is probably too convoluted to bother with.
- Tim
Post by: Alan on February 09, 2017, 08:21:50 AM
Son of a gun, you are spot on. Thanks Tim. That will teach me to pay closer attention. It is an IExpress extraction package that doesn't 'install' anything. There are no associated Registry keys. One assumes when a program says "Installing" and it places itself in Program Files on C: that it is a conventional installed program. Now, I completely understand why no Start Menu entry. This also confirms Ring's server must be terribly slow. My computer is a screamer and my ISP is blazing yet the install took a very long time.
Oh well, doesn't matter. It works and that's all that's needed.
Post by: G8B4Life on February 09, 2017, 08:53:44 PM
It is an IExpress extraction package that doesn't 'install' anything.
Correct. A bonus of this method is clean up is very easy if one no longer needs RPA, it can be simply deleted. The USB driver would have to be uninstalled properly though.
To explain this for others that might be wondering what we're on about, All the RPA "installer" does is basically download an executable zip file and run it. It does the same for the USB drivers. You could do all this manually with about the same level of effort and one less file downloaded.
This also confirms Ring's server must be terribly slow. My computer is a screamer and my ISP is blazing yet the install took a very long time.
I've long maintained that Rings server is exceptionally slow. I've long had a sneaking suspicion about the server so I checked it out today and pretty well confirmed my suspicion; the server that serves RPA is probably sitting on a bench in his office. The IP address points to an adsl connection, not a web server. This means that the RPA server is most likely bound by whatever residential/business broadband plan he has.
I don't know much about broadband plans in the US but if they're anything like here then the upload speed (what the server is doing when it's sending us files) will be very slow. I really don't know why he can't put it all on the web server, the speed is more than frustrating when you realise that it takes 20 minutes or more to get a 2 megabyte file!!!!
Don't talk about your computer; it fills me with envy ;D ;D ;D
- Tim
Post by: alco_diesel on June 26, 2017, 09:08:05 PM
I am having a similar problem as described here. I am trying to install RailPro Assistant and am getting an error message "Could not copy files from Ring Engineering". I also cannot download the file. I am on an Apple running a virtual Windows 10 desktop using Parallels and I have the HC-2b connected. I am using Internet Explorer and the revision that pops up is 2.00 on the installer. I have cleared cache and searched for anything with Ring in the name. Got a lot of sound files but no Ring Engineering. I get the same Installer Screen with both products. Any more ideas would be appreciated.
Regards,
Jeff
Post by: G8B4Life on June 26, 2017, 10:50:54 PM
Are you using a wireless connection at all? It seems wireless connections seem to give this issue for many people. If your running wireless try again with the computer plugged directly into your router with a network cable. Another thing to check is if the installer can access the internet through your firewall (computer and routers).
Another method if we can't figure out what's going on for you is the RailPro Assistant package is located here on RPUG as well in the files section:
https://rpug.pdc.ca/index.php/topic,265.msg2840.html#msg2840 (https://rpug.pdc.ca/index.php/topic,265.msg2840.html#msg2840)
Instructions are given on installing the package stored here. No one has done it yet so I can't say if I worked out all the installation correctly.
- Tim
Post by: alco_diesel on June 27, 2017, 06:20:59 PM
Thanks for the suggestions. Just tried a wired connection with all (Windows, iMac, Router) Firewalls and Virus software turned off. Still no luck. I'm going to try the Offline install. I have an older MacBook that I could convert to Windows if I can find my Windows disk. Will keep you informed.
- Jeff
Post by: alco_diesel on June 27, 2017, 08:06:59 PM
Got it to work!! Tim, thanks for pointer to the manual install. It took some work to ensure the batch file ran as an Admin. I couldn't just right click and Run as Admin. I had to get some code from Stack Overflow on the web to add to the batch file to get it to run as admin. Just double click the batch file and it now runs as admin. I believe that Windows7 added super duper restrictions to writing to System files and that security has continued into Windows10. I have attached the batch file I used. Where else should it go?
Thanks again for all the effort.
- Jeff
RPA3OfflineInstaller_admin.batPost by: G8B4Life on June 27, 2017, 09:53:36 PM
Ive incorporated your modified batch file into the files section with the other RPA 3 files for manual installation and updated the installation instructions. I've also given you a credit in the batch file as well for your contribution to it.
- Tim
Post by: alco_diesel on June 28, 2017, 06:11:28 PM
I'm still having the same issue when I want to get files from Ring. I get 'Error - No response from Internet server." I am not sure what else I can do. I loaded WindowsXP Pro on a MacBook and am going to try to connect with that. I'll keep the group informed.
- Jeff
Post by: William Brillinger on June 28, 2017, 07:11:55 PM
You should have version 3.10 as of tonight.
Post by: alco_diesel on June 28, 2017, 07:42:19 PM
Still the same issue even though I have turned off the firewalls and answered yes to all the Windows Security questions. Oh, and my MacBook and Windows are like oil and water. They are not working well together. I'll bring a laptop from work with native Windows loaded and try that. But, even if that works, it's not a viable solution. is it possible to get an iP address from Ring that I can ping and determine where my blockage is? Network, not plumbing blockage.
Thanks everyone.
- Jeff
Post by: G8B4Life on June 28, 2017, 09:22:50 PM
I loaded WindowsXP Pro on a MacBook and am going to try to connect with that. I'll keep the group informed.
Jeff, to use RailPro Assistant on XP you'll need the patched file to make it work, RPA no longer natively works on XP.
RailPro Assistant v3.10 XP patched file: https://rpug.pdc.ca/index.php/topic,265.msg3035.html#msg3035 (https://rpug.pdc.ca/index.php/topic,265.msg3035.html#msg3035)
A copy of the RailPro Assistant v3.00 XP patched file is a few posts up from the 3.10 post.
RailPro Assistant server IP addresses.
v3.00: 76.202.97.122 (soon to be taken down)
v3.10: 99.110.149.169
If you find something pertinent in determining why RailPro Assistant cannot connect to it's server, please let us know for our knowledge base.
- Tim
Post by: alco_diesel on June 29, 2017, 04:50:09 AM
Thanks for the addresses. The new one works as I can ping from the virtual Windows10 install. The older one cannot be reached. However, I still cant get the app to find the server. My XP problem between the MacBook and the XP install is the MacBook cannot find any network to connect to. Wired or wireless. No can do. So, today I am going to try the native Windows machine. Will keep ya'all informed.
- Jeff
Post by: alco_diesel on June 29, 2017, 07:26:38 AM
Tried at work with a native windows7 laptop hard wired to network. Same result. Can't get files from server. Am I the only one having this issue? I have nothing left to try.
Thanks,
-Jeff
Post by: G8B4Life on June 29, 2017, 08:44:24 AM
We'll solve this; or go crazy trying :)
Just to help me work out where we are at, we'll go through a few things.
1. You are running RailPro Assistant v3.10 (including the correct XP patched version for the XP install) on all the machines you've tried?
2. You copied all the files, including ftdi2xx.dll and cdm2600.exe when you performed the offline install?
3. You have created a Ring Engineering account in RailPro Assistant using the setup button in the lower right hand corner of the RPA window?
4. When you run RPA, it says "Connected" at the top of the RPA window?
5. With the HC plugged in (or HC Simulator running), RPA says USB "Connected" on the right hand side of the RPA window?
- Tim
Post by: alco_diesel on June 29, 2017, 09:13:53 AM
I'm at work now and haven't tried the manual install. At home, I have it installed on a Virtual Windows 10 using an iMac and Parallels. I never got the xp running.
When the app opens, I do not get a network connection but I do get a connection to the controller. I have created a user name.
That's where I stand at the moment. Will have to wait till I get home for more trouble shooting. PM me with a phone number if that will make it easier.
Thanks you for all your effort.
- Jeff
Post by: G8B4Life on June 29, 2017, 10:47:57 AM
If it gets protected enough we can possibly set up a browser based live chat at a suitable time, I've done this before to help a member here step by step but we'll cross that bridge if it comes to that.
Back to the problem, I've been doing some research and I'm starting to think the issue could be on the Mac side. Is it just RPA that cannot see the internet in the Win10 virtual machine or is other companies software affected as well?
I don't know much about Mac's but a couple of things to check are below.
Which networking mode is used for the Virtual machine. http://kb.parallels.com/4948 (http://kb.parallels.com/4948).
Is DHCP enabled in Parallels? It may need to be enabled for the type of network connection (I don't know but it's something to check).
-> Open the Preferences panel in Parallels. Then navigate: Advanced (tab)>Network: Change Settings> Shared (tab)>Check Enable IPv4 DHCP
Parallels Tools may need to be re-installed. http://kb.parallels.com/en/8865 (http://kb.parallels.com/en/8865)
If you have installed anything from Adobe in Win10, Check for "Bonjour Services". http://kb.parallels.com/en/112528 (http://kb.parallels.com/en/112528)
Which firewall & antivirus software are you using on the Mac and in the Win10 virtual machine?
I really do want to solve this one; I'd hate to see someone not being able to use RailPro to the fullest.
- Tim
Post by: alco_diesel on June 29, 2017, 06:23:48 PM
Very helpful info. Thanks for the research. Everything prior to RailPro worked fine with the Parallels default setup so I never investigated the setup. With your help and links provided, I basically cut the umbilical cord cord between Windows and OSx and created 2 separate networks (Parallels calls it Bridged) and completely removed all the common software connects between OSx and Windows. Wahooo!!!!!! All better now. I might go back and reconnect the SW because copying files between the OSs is much easier, but the network will stay 'bridged'. I can now use all the features of RailPro.
Thank you for all your effort.
- Jeff
PS. I'm in Florida, USA.
Post by: Alan on June 29, 2017, 08:56:42 PM
Post by: G8B4Life on June 29, 2017, 10:11:20 PM
Jeff, I am very happy that it's all working now. What we have achieved is our first known working RPA through Parallels on Mac install so we now know that it works. With that, your not allowed to leave here now ;) Your experience in setting up Parallels will be helpful to any others that come here looking for help on the subject.
oh and yes, I was right I am on the other side of the world to you. I'm in Australia.
- Tim
Post by: alco_diesel on June 30, 2017, 05:36:54 AM
Thanks again for all your help. Especially Tim.
-jeff
Post by: TwinStar on November 01, 2017, 04:22:26 PM
Post by: G8B4Life on November 01, 2017, 07:38:26 PM
Still no success. This is frustrating.
Jacob,
Refresh my memory. Is this a continuation of this thread? https://rpug.pdc.ca/index.php/topic,442.0.html (https://rpug.pdc.ca/index.php/topic,442.0.html)
Where did we get to with this?
- Tim
Post by: TwinStar on November 01, 2017, 08:10:34 PM
Post by: KPack on November 01, 2017, 11:04:56 PM
-Kevin
Post by: G8B4Life on November 01, 2017, 11:38:02 PM
I've seen this behavior from RPA before when running in a virtual environment. I had installed on Win7 (today) in VirtualBox and it just couldn't connect when using NAT (shared) connection. It can connect when using a bridged connection but we'll need to make sure it's set right. We'll start with some basic stuff first.
1. Set Parallels to use Bridged mode and select the network adapter you have in the computer. I can't get a screenshot of Parallels networking configuration but this screenshot from VirtualBox should contain the same information. Perhaps Jeff (who we got it working on Parallels previously) might be able to help with the Parallels networking setup screens seeing as I can't see check them myself.
In this case, the network adapter in my PC is from Marvell. Yours will be different.
2. In Win7 make sure that the network type is set to home. If it's set to public your AV/Firewall (if you have one) or Windows Firewall (if you don't) could be blocking it.
3. Try again.
If it still doesn't work can you do this for me. In Win7 open a command prompt , type ipconfig /all and then post the results here for me.
If it works now, if your had to change your network type change it back and try RPA again. If it doesn't work again we'll have to set an exemption in your firewall.
Also, remind me do you only have a wireless connection?
- Tim
Post by: MtRR75 on November 02, 2017, 01:01:35 AM
Does anyone else on here run RPA through Parallels? I know there are other Mac guys....how are they doing it?
-Kevin
I am a Mac person. I borrowed an old PC from my daughter's boyfriend -- one that he really does not need anymore.
Post by: TwinStar on November 03, 2017, 10:27:38 PM
I'm pretty sure we can solve this, we have RP running in Parallels already so we know it's possible.
I've seen this behavior from RPA before when running in a virtual environment. I had installed on Win7 (today) in VirtualBox and it just couldn't connect when using NAT (shared) connection. It can connect when using a bridged connection but we'll need to make sure it's set right. We'll start with some basic stuff first.
1. Set Parallels to use Bridged mode and select the network adapter you have in the computer. I can't get a screenshot of Parallels networking configuration but this screenshot from VirtualBox should contain the same information. Perhaps Jeff (who we got it working on Parallels previously) might be able to help with the Parallels networking setup screens seeing as I can't see check them myself.
In this case, the network adapter in my PC is from Marvell. Yours will be different.
2. In Win7 make sure that the network type is set to home. If it's set to public your AV/Firewall (if you have one) or Windows Firewall (if you don't) could be blocking it.
3. Try again.
If it still doesn't work can you do this for me. In Win7 open a command prompt , type ipconfig /all and then post the results here for me.
If it works now, if your had to change your network type change it back and try RPA again. If it doesn't work again we'll have to set an exemption in your firewall.
Also, remind me do you only have a wireless connection?
- Tim
I successfully got the RPA to download and install. However, now I can't get the Simulator to download. Don't waste anymore keyboard strokes. I'm really close to just buying a damn PC.
Post by: G8B4Life on November 03, 2017, 10:54:15 PM
...Don't waste anymore keyboard strokes.
Jacob,
That's your call but I'm completely happy to continue trying to help you with this (I really wish Jeff would pop in so he could give some insight, we got it all working on his Parallels).
If you do no longer wish to continue that's fine, I don't consider the time I've spent on it a waste but I will ask one more question and offer one more thing.
As you got RPA to download and install, can RPA itself see the internet?
As HC Simulator doesn't need to see the internet we can just install it manually without running the installer. It's very easy and quick. Interested?
- Tim
Post by: TwinStar on November 03, 2017, 11:05:37 PM
I have them both installed now. And you're probably going to kill me.
I generally model at home and then use my layovers in the hotel to hit the gym and catch up on emails, updates, work stuff, etc with the hotel internet. I've been trying to install RPA and the Sim over the different hotel internet connections for the last few months. I generally don't even think of RailPro while at home but a discussion about it reminded me and something clicked and I decided to try it at home. My success rate was 50% with my home Wi-Fi. After making the recommended changes to the bridge setting the RPA downloaded via my home WiFi. However, the Sim would not. So, I plugged my Mac into my cable modem and the Parallels would not recognize the connection. However, using my route with a cable between the modem and Mac did establish a connection and the Sim dowloaded.
What is left to be seen is whether the RPA will download files via WiFi or if I have to plug in again. I have to be frank and call bull!@#$ on a wireless train system that can't download it's own programs via wireless!
Anyways, thanks again. I'm going to play a bit and see if I can download files.
Post by: TwinStar on November 03, 2017, 11:18:14 PM
Wait.....
It's working! My liver will be thankful.
Post by: G8B4Life on November 03, 2017, 11:35:51 PM
I'm so glad that both are downloaded. I have to agree, issues with downloading with a wireless connection is just inexcusable. Note that I'm talking purely from a downloading standpoint once connected to a wireless network that isn't blocking RP software connections (see below). I must investigate and see if I can work out why wireless can cause issues.
Just a couple of things to note for you, and explains why you likely had so much trouble. Your Win7 would have most likely marked the hotel wireless connections as a public (insecure) network, which would have blocked the RPA and HC Sim installers from connecting. It does not matter at all that other things like web browsers and email clients could connect, firewalls have built in rules for these things but not for RPA and HC Sim. I think you will find that even if RPA downloads files at home it will not while using a hotel wireless connection. If it doesn't it should be easily fixed by adding an exemption for RPA in the firewall rules for public networks.
... Reply to second post ...
Do you have a HC-2 or HC-2b? if you have a HC-2 (not the 2b) you will most likely need to install the drivers for it. They are no longer included in the RPA download (TR really needs to get his programming and downloading act together) You can fetch the HC-2 drivers here: http://ringengineering.com/Software/HC-1UsbDriverInstaller.EXE (http://ringengineering.com/Software/HC-1UsbDriverInstaller.EXE)
They are not required for the HC-2b.
RPA should be able to download files when HC Simulator is running so you can test that way as well. The CI-1 does not need to be plugged in.
- Tim
Post by: TwinStar on November 03, 2017, 11:43:26 PM
And that's the weird thing. I tried in the hotel to change the hotel network to 'home', then I changed the rules allowing Ring programs, and then eventually just turned the firewall off and I still wasn't successful.
I have the HC-2. I download the driver and in the middle of updating the HC-2 it cancelled it and said it can no longer connect. I'm going to dig a bit.
Post by: TwinStar on November 03, 2017, 11:52:21 PM
Post by: G8B4Life on November 04, 2017, 12:05:55 AM
I hope the HC-2 was fully charged when you started the update, when I updated I was down by just one bar from full on the meter and it almost conked out by the end of the update, was down to the very last bar!
- Tim
Post by: Alan on November 04, 2017, 07:05:50 AM
Post by: TwinStar on November 04, 2017, 11:24:07 AM
Off the top I can't find the LOAD feature that I used at Lee's but I haven't dove into the specifics yet.
I tried installing the 646 ULT file just to hear it but I don't think it took. The prime move sounds just like the old 567.
As crappy as it is having only Windows support the CI-1 is equally impressive on the other end of the love/hate spectrum. This was the first time I'd ever used it and this is a wonderful addition to the RP family.
Post by: nodcc4me on November 04, 2017, 11:44:00 AM
Post by: TwinStar on November 04, 2017, 12:03:10 PM
The load feature is built in to the module in the latest software version. Just select the appropriate button picture and it should work.
I don't see where. There isn't anything on the screen and nothing in the setup. Am I supposed to changed a button? If so, is LOAD a light, sound, or action?
Post by: TwinStar on November 04, 2017, 12:10:24 PM
Post by: William Brillinger on November 04, 2017, 12:23:24 PM
https://rpug.pdc.ca/index.php/topic,480.0.html
Post by: G8B4Life on November 04, 2017, 08:51:34 PM
RailPro software (RPA and both RPA and HC Sim installers) now use UDP instead of TCP for all internet connections. This change happened with v3.00 of RPA. What does this mean you ask? Let me explain.
UDP is a very simple protocol and as such doesn't get along well with NAT (Network Address Translation) unless the NAT routing is set up properly. NAT is what a hotel would be using to assign your computer an IP address on their network so you can use the internet. I hardly expect any hotel to know anything about this and as such their NAT would not be dealing with the UDP packets from RP software on your computer properly. It's also why previous versions up to 2.02 worked until the new versions came out as versions up to 2.02 used TCP.
The hotels may also be blocking UDP as well, since nearly all the internet software that a guest in their hotel would need would use TCP (like your browser, which is why you could download the installer).
I should have clued onto this long ago when I noticed that RPA no longer worked in my virtual environment when NAT was selected but worked when Bridged mode was used.
In a nutshell, this means for Jacob that even if you had a windows laptop it's highly unlikely that you would have been able to install RPA in the hotel anyway. It also means that even now that RPA is installed and working you will not likely be able to connect and download anything into RPA while using a hotels internet. I would search for a test that you can run but there is really no need, if RPA can connect while in a hotel that's good, if it can't then just be assured it's the hotels doing and not yours.
- Tim
Post by: Alan on November 04, 2017, 09:06:02 PM
Post by: G8B4Life on November 05, 2017, 07:38:09 AM
I believe he's put some sort of error checking into the download process; there is a fair amount of data being sent back to the RE server for all data that's being received (which actually slows things down). It'd be mighty stupid of him not to include some sort of error checking, just imagine updating a HC with a corrupted file!
- Tim
Post by: Alan on November 05, 2017, 11:28:38 AM
Post by: TwinStar on November 05, 2017, 11:42:01 AM
Sending data back negates the UDP advantage over TCP. Maybe he will rethink that decision if his email volume rockets up.
Perhaps he should be here from time to time to hear first hand about issues with his product and customers. I'm not mad but I do think he needs a presence here.
Post by: nodcc4me on November 05, 2017, 11:51:11 AM
I would suggest that any problems be reported to him directly via email.
Post by: Josephbw on November 05, 2017, 12:42:58 PM
There was one suggestion that Tim gave me that I tried when the opportunity came up, and that was to try a friends internet connection. After several vain attempts I was finally able to download the RPAssistant. Then I tried to download a sound file, and that's when I noticed that I needed to have the HC connected as well. I had to suspend that until I could make arraignments to go back to his house again.
Yesterday I had a chance to try again. With a fully charged HC, my notebook, and the USB cord, I connected to his Roadrunner WiFi, I tried again to download a sound file. Again and again my attempts to connect to RPA failed, then finally I connected. I picked a file, it showed up on the list, and after plugging and unplugging the HC at least 8 times it finally started to download the file. It SLOWLY got to 15% when I noticed that the HC said it was not connected, so I unplugged and plugged it back up and that put the stops to the whole thing. At about that time his daughter called and needed help as she had no water in the house, so he had to rescue her and I had to leave.
So that's where I stand now, only slightly less frustrated than I was before, and still without the desired results. >:(
Post by: G8B4Life on November 05, 2017, 09:36:53 PM
Sending data back negates the UDP advantage over TCP. Maybe he will rethink that decision if his email volume rockets up.Correct. Perhaps I might send him an email asking why and explaining the issues people are having, though I don't expect any sort of useful reply.
Perhaps he should be here from time to time to hear first hand about issues with his product and customers. I'm not mad but I do think he needs a presence here.
Unfortunately, we are basically on our own (here at rpug) as a community with community knowledge. I don't think anyone knows the amount of effort Bill has expended in getting Tim Ring to acknowledge us and to join us. There's a case in point with the recent buttons guide that I could quote as an example but I won't. Of course if you have a problem and email him he will respond and try to help.
Fortunately many users do find their way here where we have a great community and are building a good knowledge base that allows us to solves problems that I seriously doubt TR would have the time, desire and possibly the knowledge to solve for a user. We are also fortunate that Bill has recently expended a fair bit of effort in promoting RP and the user group which should hopefully work for us. We can only wait and see what happens with Ken Patterson's What's Neat series.
Joe, don't give up, we are here and will continue trying to help solve your issues.
- Tim
Post by: Alan on November 05, 2017, 09:49:59 PM