RailPro User Group
RailPro => RailPro Specific Help & Discussion => Topic started by: TwinStar on September 27, 2017, 09:25:58 PM
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Can someone help a non-PC guy remove RPA on a Parallels equipped Mac? I haven't been able to update now for well over a year.
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What version of windows are you running on Parallels Jacob?
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To remove RailPro Assistant on any version of Windows:
- Delete the RailPro Assistant folder and all it's contents from: C:\Program Files\Ring Engineering\
- Delete the RailPro Assistant folder (if it exists) and all it's contents from: C:\ProgramData\Ring Engineering\
You'll need administrator privileges on Vista and above to delete from the Program Files folder.
Jacob, do you want to completely remove RPA from the machine for good, like forever or do you want to be able to install the latest version?
If you want to install the latest version we can try a manual upgrade so you won't have to loose anything already in RPA.
- Tim
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Jacob,
Administrator access wouldn't overwrite the existing or let me delete anything. It would let me rename the folders from "RailPro Assistant" and "RailPro HC Simulator" to "RPA" and "RPHCS" to be able to install the new versions. After I did a clean install of the new versions I was able to go back and delete the renamed folders and files.
PatP
Have I mentioned that I hate windows!
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What version of windows are you running on Parallels Jacob?
Win 7
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Jacob,
When you are finished with your programming in parallels, do you "shut down" the windows operating system, or do you just close it and let it sleep?
Windows needs a regular reboot in order to function properly and in a virtual environment, it often does not get that.
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To remove RailPro Assistant on any version of Windows:
- Delete the RailPro Assistant folder and all it's contents from: C:\Program Files\Ring Engineering\
- Delete the RailPro Assistant folder (if it exists) and all it's contents from: C:\ProgramData\Ring Engineering\
You'll need administrator privileges on Vista and above to delete from the Program Files folder.
Jacob, do you want to completely remove RPA from the machine for good, like forever or do you want to be able to install the latest version?
If you want to install the latest version we can try a manual upgrade so you won't have to loose anything already in RPA.
- Tim
I deleted the C:Program Files/Ring folder. I don't see a ProgramData file.
I just want to run the new version.
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Deleted file.
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Jacob,
When you are finished with your programming in parallels, do you "shut down" the windows operating system, or do you just close it and let it sleep?
Windows needs a regular reboot in order to function properly and in a virtual environment, it often does not get that.
I haven't successfully used RPA in over a year but with another program in Parallels I usually just let it ride. I did have to resize the disk this morning as it was short on memory and Win 7 had a complete reboot after that.
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The result.
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"Could not load files from Ring Engineering"
This error suggests a problem with accessing the internet from the Windows OS.
Are you able to browse the internet from windows?
WAIT - disregard this. I see you are accessing the internet to download the setup program already.
Let's see what our Tim has to say.
Last thought: Anti-virus may be getting in the way here.
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The Ring download page says Version 3.2 but my download box shows Version 3.0. Is that an issue?
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The sequence.
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3.0 is correct for the downloader software. It's not actually the version of what you are downloading, it's the version of the tool you are using to download the software.
Is there any anti-virus software running on the Parallels Windows OS?
You may have to disable it.
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Oh man, I was so busy making a nice little LM tester board (think decoder tester but done on stripboard) I missed all of these replies when they happened. I must have been soldering for longer than I thought!
Jacob, just a silly question, did RPA ever work and connect to Ring's server so you could download files to the HC etc? If it did previously then something has likely changed in Parallels.
If you have a firewall and/or antivirus in Win7, you can try disabling it and running the installer again but I think the next bit is actually the issue.
Check out replies 28 and 29 in this thread https://rpug.pdc.ca/index.php/topic,340.msg3044.html#msg3044 (https://rpug.pdc.ca/index.php/topic,340.msg3044.html#msg3044) for some Parallels networking info. Changing the network adapter in Parallels may solve the connection issue.
We can always do a manual install as well, which will install RPA no problem but we need to work out the connection issue. A manual install of RPA can be done by following this post: https://rpug.pdc.ca/index.php/topic,265.msg3547.html#msg3547 (https://rpug.pdc.ca/index.php/topic,265.msg3547.html#msg3547) .
- Tim
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Tim,
It did work with the initial release of RPA.
I removed the Webroot Installer Antivirus as it was disabled anyways.
My IPv4 DHCP was already enabled.
Win IE does communicate with the web so I don't know if I need to run down the second reinstall issue.
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Jacob, are you on a private, or public network? I noticed in post 142 above, second screenshot, that you do not have the box for private networks checked. Might be something to try.
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Al, I did check the other box as well after I took the screenshot.
I am currently in my hotel.
Jacob
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I checked this as well.
It may be time just to go buy a PC :/
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Ugh. It's nearly 4am! Jacob, if your in a hotel are you using a wireless connection by any chance? For some reason (I'd really like to know why) sometimes Ring's software doesn't like wireless connections. I'm assuming that the network adapter in Parallels hasn't changed at all from when RPA could connect (we got it to work using bridged mode in the posts I referenced earlier).
At this mind numbing hour all I can suggest is trying the manual install. After that you can see if RPA can connect or not, It'll be a quicker download anyway. Oh, and just so everyone following this knows, just because you can download from the web using a browser means absolutely nothing when it comes to firewalls and networking.
I'm going to bed, those little squiggly red lines under words I'm typing are proliferating exponentially.
- Tim
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Tim, thanks for the input and get some rest. I've waited over a year and there still isn't a rush.