Post by: DaveB on December 18, 2017, 09:08:24 AM
After clicking "accept terms" it goes to the RP download, the green bar does not move and after about 20 seconds a failure to load box pops up.
Probably something simple I'm missing. When it comes to computers, the basics is about it.
Thanks, Dave
Post by: William Brillinger on December 18, 2017, 09:19:42 AM
Post by: Josephbw on December 18, 2017, 09:51:50 AM
I found that a satellite connection is incompatible with Rings server. This is a known issue and needs to be fixed on Rings end. He is aware of it, but so far hasn't done anything about it. Maybe if enough of us complain, we may get him to make some corrections.
Joe >:(
Post by: DaveB on December 18, 2017, 10:12:27 AM
Post by: TwinStar on December 18, 2017, 10:38:40 AM
Dave, what kind of internet connection do you have?
This.
Be aware that I was unsuccessful connecting on the road as well using hotel connections.
Post by: DaveB on December 18, 2017, 11:32:13 AM
Should receive the order you sent Saturday tomorrow. I think my son has the tracking number memorized. :)
Post by: William Brillinger on December 18, 2017, 11:38:24 AM
Please do let Ring know about your issue. It's kind of ridiculous that it does not work.
I expect the issue is the latency of the satellite connection interfering with the download verification scheme that Ring uses.
Keep us posted!
Post by: Alan on December 18, 2017, 11:42:42 AM
Post by: G8B4Life on December 19, 2017, 05:11:03 AM
I found that a satellite connection is incompatible with Rings server. This is a known issue and needs to be fixed on Rings end.
I think that is an unfair statement. There is actually nothing wrong with Ring's server per se (leaving aside how slow it is etc). In fact I'm quite sure you can reach it no problem (see below), just not with Ring's software. What was a poor choice was the protocol chosen for downloading from the server, UDP. The most likely reason you (and Dave) cannot download from Ring is for some reason you cannot send and/or receive UDP packets. This is also the most likely reason Jacob cannot download while using a Hotels connection.
Here's something for you to try. Open up a command prompt / command window or what ever your version of Windows calls it and type this in and press enter:
ping 99.110.149.169
If you get a reply from 99.110.149.169 then you have connected to Ring's server using the ping command (basically asking it if it's there).
Ping uses TCP so if you do get a reply then that will prove the issue is your ability to send and receive UDP packets. If that's the case I'd start hassling your ISP.
- Tim
Post by: nodcc4me on December 19, 2017, 08:43:50 AM
Post by: DaveB on December 19, 2017, 07:52:28 PM
Post by: DaveB on December 19, 2017, 08:32:06 PM
Post by: Alan on December 19, 2017, 09:31:39 PM
Post by: DaveB on December 20, 2017, 07:03:42 AM
Post by: Carter on December 20, 2017, 09:18:38 AM
I Also cannot download from Ring server, nor the PING above doe not work as Google says" did not match".
Post by: William Brillinger on December 20, 2017, 09:49:45 AM
Ping needs to be done from the command prompt in windows.
Google is not involved.
It looks like this:
Post by: Alan on December 20, 2017, 12:14:05 PM
ping 99.110.149.169
I Also cannot download from Ring server, nor the PING above doe not work as Google says" did not match".
Your mention of Google leads me to believe you are attempting to use the ping command in a browser. The ping command is not run in a browser but rather from a command line on your computer. Here is how to access the command prompt on a Windows machine: https://www.lifewire.com/how-to-open-command-prompt-2618089 (https://www.lifewire.com/how-to-open-command-prompt-2618089)
Post by: DaveB on December 26, 2017, 08:30:21 PM
Dave
Post by: TwinStar on December 26, 2017, 09:56:29 PM
Post by: G8B4Life on December 27, 2017, 04:24:17 AM
I've been doing some research into this and can confirm that satellite internet and UDP pretty much don't mix, it's not that they can't but more that satellite internet providers make it that way in their effort to try and make your internet faster. Bill was on the money with latency but it's for a different reason.
From the research I've done so far it seems that satellite internet providers use various methods of "acceleration" to combat latency. This is fine for protocols which make a connection like TCP but UDP (called connectionless) falls apart because UDP cannot be accelerated.
I'll keep researching possible solutions but your best bet might be to get onto your internets tech support, ask for a senior technician and explain you have a program that communicates over the internet using UDP so what can they do to help you.
- Tim
Post by: William Brillinger on December 27, 2017, 06:56:28 AM
Post by: G8B4Life on December 27, 2017, 07:57:02 AM
I wonder if a VPN could be used to tunnel the UDP packets of TCP?
This in theory should work but it might be too slow to sustain the connection. It's one of the theories I want to try, not a proper VPN as such but rather client and server software to encapsulate the UDP packets in TCP packets, making a simple relay. I haven't found anything like that I can try yet and writing such software is way out of my league.
- Tim