RailPro User Group
RailPro => RailPro Specific Help & Discussion => Topic started by: Mech63s on January 08, 2018, 11:10:57 AM
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I have tried on 3 computers all running windows 10. I can download the installer and have followed all direction. I've disabled all fire walls and the like. Once the installer opens and the status screen starts, it runs for a couple of minutes but never downloads. Status bar doesn't move. I get the error " could not download from ring engineering".
Help me please! I was looking forward to purchasing some components.
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It sounds like you are trying to download files to the HC. Sometimes, you have to detach the USB cable, exit error message and try it again. I have had to repeat this several times in the past, but now it is much better. Let us know if this helps.
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I'm actually just downloading to a pc. I don't have the hc yet. I cannot get it to install for anything.
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Which browser are you using? RailPro is a bit particular that way. If you have IE, try that one. Also, make sure you have Administrator privileges.
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Ive tried IE (NOW EDGE), and Chrome. No dice on either.
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It is possible, but unlikely that the RailPro server is down. Perhaps you should try again in a little while, or send an email to Ring. Tim Ring is very good with support.
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One more thing. Did you see any warnings about the software doing harm to your PC. If so, you have to allow the download anyway. Don't worry, there are no viruses involved.
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Do you by chance have a Satellite internet connection?
If so, you probably won't get the download to work. Ring Engineering uses a UDP connection which it typically blocked by Satellite providers.
If you are using this type of connection, I urge you to contact Ring Engineering by phone and discuss the issue.
And then also contact your Satellite Provider and see what they can do for you.
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I've authorized all downloads and ran it as administrator and the like. I'm using my Verizon Hotspot to download.
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I'm using my Verizon Hotspot to download.
I assume this is a mobile data plan with a tethered phone. You may need to contact Verizon to find out if you can enable UDP packets.
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I called Verizon and was given some settings to try. Ill update when I get home.
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Still no dice. I'm quite disappointed. I was looking forward to giving this a try as my First DCC system.
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I can understand your disappointment and frustrration, but don't give up. I urge you to call Ring tomorrow. They will work with you to resolve this. In the meantime, do you have access to a different computer using a different ISP? If you can download enough files onto your HC2, that should get you going until your current problem gets resolved.
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I havent purchased anything as of yet. Id like to purchase the CI-1 first and give it a try with a decoder.
Ive tried to download on 3 different computers. Unfortunately they are all on Verizon's network. I tried it on our hotspot and my phones hotspot.
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The CI-1 works in conjunction with the HC Simulator and is independent of RailPro Assistant. So if you can't RPA to download, the CI-1 won't be useful. If you have tried three computers, I would say Verizon is definitely the problem, and not RPA.
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I understand. I have tried both program installs. But if I can't get the assistant then I cant get other sounds and such. So ill just wait until I figure it out. I will call Ring tomorrow and see if there is anything else to try.
I'm also thinking of switching to satellite internet service so maybe that will make this process easier.
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There is probably little Tim Ring can do, except to change his software to use TCP for the over the internet part.
We can get you the software easily enough, we host it here on RPUG as well (not the latest version yet, I have to write a new offline installer for it) but you'll still face the same connection issue.
It would be helpful to know a little more about your internet setup; is your internet connection completely wireless or just wireless between your router and your computer (ie, the house phone line brings in the internet)? If it's the latter you can also try plugging the computer into the router with a network cable; for some reason Rings software isn't overly fond of wireless connections.
I've done a little research and have come up inconclusive of whether Verizon blocks UDP traffic or not, I've seen yes posts and no posts. My best suggestion right now is to get back onto Verizon, ask (politely) for a senior technician that actually knows something about their network and ask them "Do you block UDP traffic on port 80 for my setup (give your internet plan / the router you have etc). If they say yes then tell them Verizon is incompetent and they are just about to lose another customer. If they say no we don't block then explain to them you have software that updates a controller you use that communicates over the internet using UDP on port 80, and that the packets are not making it to the update server. Is there any settings I need to configure in the router etc.
- Tim
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Yes I live so far out the only options for internet is cellular or satellite. My set up right now is strictly verizon hotspot.
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I had the same problem. You can not down load from a jet pack or satellite. I went to a friends house that had cable and plugged in to the router and had no problems downloading the files I wanted. Any updates I will probably have to do the same unless Ring changes something. Sorry, one of the small disadvantages of living in the boonies.
Hope this helps, Dave
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While talking to Tim Ring today, we talked about the Satellite and Cell HotSpot UDP on port 80 issue and he says ha has customers on Satellite and Cellular hotspots that have no problems and others that do have problems.
He indicated that one customer did discover that his router was in some super lockdown mode that was blocking UDP on port 80 and once it was opened up all was good.
If your provider says they are not blocking UDP on port 80 and you cannot connect, make sure your Software Firewall AND your Router are not actively blocking it too.
Failing that Please do call Ring Engineering and let them know you are having trouble.
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After talking with Verizon again, my problem has had a trouble ticket filed with the network team. Hopefully some time this week ill have an answer.
Thanks to everyone who has had input. I greatly appreciate it!
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Well Verizon says they aren't blocking UDP on port 80. I still cant download any of the software. I'm right back to square one.
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Well, we can get you the software no problem, it's in the files section of this forum. https://rpug.pdc.ca/index.php/topic,597.0.html (https://rpug.pdc.ca/index.php/topic,597.0.html) . Read the post very carefully.
This will allow you to install it (at least we'll know you have the current version installed) but we may still have to solve the connection problem.
HC Simulator is in the files section too.
- Tim
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I'm all over it. Ill check it out and give it a try tonight. Thanks!
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so even though I was able to download and install the software from the files provided here on the forum, I'm not able to connect to Ring so I wouldn't be able to down load sounds, effects or anything from Ring... Correct?
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Basically yes, that is correct. There is a way around that (see below) but I would like to see if the connection issue can be solved, but we'd need more information on how your internet setup works.
Firstly though, now that RPA is installed did you try to setup RPA so that is will try to connect? There is a button in the lower right hand side of RPA to access RPA's setup. You need to provide an email address and a password (of your own choosing) at a minimum for RPA to try an connect to Ring server. If you didn't do this try it anyway. I'd still expect it to fail but stranger things have happened.
If it doesn't work this is what I can do. I can provide you with an RPA storage file with what you want pre-downloaded into it. We can work up a list of what's available to download and what you want downloaded into the file.
- Tim
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Tim, that's a great solution. We've had a number of users who are on satellite connections that can't seem to get into Ring's server. Providing a storage file is a great work around until Ring figures out how to get around the satellite issue.
-Kevin
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Tim,
I did try to set up the connection bit it still failed. And since I'm new I would have to research which files I would want. So that may take me while to figure out. Although I have a pair of GP35s id like to get set up.
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No worries, take your time. A list of available sounds is here: https://rpug.pdc.ca/index.php/topic,18.0.html (https://rpug.pdc.ca/index.php/topic,18.0.html)
Pictures there are too many to list but you can make your own in RPA anyway.
Light Effects (all revision 2) available are:
Attack
Beacon
Dim
Ditch - Finish on
Ditch
Double Strobe Dual Sync
Double Strobe Dual
Double Strobe
End of Train Device
Firebox Dual
Firebox
Gyra Dual Snyc
Gyra
Mars Dual Sync
Mars
On/Off 1 second Dual
On/Off 1 second
Pulse 250ms
Single Strobe
I won't bother listing the accessory projects, unless you want to light a caboose, or animate something with an accessory module.
Question: What device is your Hotspot? I looked at a couple of user manuals from Verzion and the Jetpack's seem to be UDP capable so if you can tell me what device your Hotspot is I can look up the manual for it; I have a couple of ideas of what we can look for in the device settings.
- Tim
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Tim,
I'm using my LG V20 (phone) as a hotspot.
Thanks,
Kevin
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I'm using my LG V20 (phone) as a hotspot.
I get you now, your mobile (cell) phone is your internet connection. You set the phone's hotspot and connect your computer to the hotspot to surf the net and this uses the mobile data on your phone plan. That's a whole other kettle of fish! I'll look into it but I think the odds are stacked against me, looking at the manual for the V20 it has 16 pages on the camera but virtually nothing useful about it's connection capabilities. It must have been written by Ring Engineering!
- Tim
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Well exede internet allows me to install the software and connect to Ring engineering server. But antivirus is a pain, it definitely needs to be disabled!