RailPro > RailPro Specific Help & Discussion
Cannot Connect to RailPro Server
DavidMcC:
I work in a Hobby Store and we have Dell computers running Windows 10 with ESET NOD32 Antivirus.
I have excluded the RailPro Assistant Revision 4.01 from all the places I can find in both ESET and Windows 10 Security. - firewall, scans etc. but it still can not connect to the RailPro server.
Does anyone have any suggestions as to what I am missing?
Alan:
Does your store use a network with its own firewall? The Ring server cannot connect problem is popular. Take a look at this thread: https://rpug.pdc.ca/index.php/topic,656.msg5047.html#msg5047
William Brillinger:
--- Quote ---The Ring server cannot connect problem is popular.
--- End quote ---
I wouldn't say "popular" anymore, I can't recall the last new customer I had that had this issue.
I'm sure our resident guru in these matters, "the other Tim", will be online soon and he'll have some suggestions for you.
One thing I know is that RPA has some issues with Antivirus software. Excluding it is not enough in some cases. Try disabling ESET completely and test again.
Alan:
Let me rephrase... of the few RP problems that people post on this forum, connection with Ring server or related Internet issues seem to be the most popular. Rarely does someone have problems with the hardware itself. Search "internet connect" on this forum. Quite a few results.
William Brillinger:
--- Quote from: Alan on December 18, 2019, 09:19:39 PM ---Let me rephrase... of the few RP problems that people post on this forum, connection with Ring server or related Internet issues seem to be the most popular. Rarely does someone have problems with the hardware itself. Search "internet connect" on this forum. Quite a few results.
--- End quote ---
Yes, I agree, it's probably been the largest issue facing Railpro overall , but looking over the search results, you'll see there are far fewer posts about this issue in 2019 than in previous years.
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