The email was a surprise.
It is a very good step but I wonder if the lack of communication is what bought this communication on; we're pretty lucky in that we have a lot of people here that look out for things like updates and post them here for the whole community to see, others who are not on the forum are not so lucky. I can easily see that Tim Ring could have gotten a whole bunch of emails reporting RPA wasn't working (the old server was taken down before his email) because other users did not go and look at the What's New page on Ring website. I can understand that too, Most on the planet would be conditioned these days to expect the software to give notification of an update, not to have to manually check for themselves.
For those that didn't get the email, there could be couple of possible reasons. The email was sent from his email client and not a mass list mailer so perhaps you weren't in the address book (possible if you've not sent him a support email recently - or ever) or perhaps the list of recipients was too big and was truncated; or... check you spam folder.
Antoine, it looks like you can subscribe separately to receive marketing communications by joining the eMail List on Ring's website.
- Tim
