General > General Discussion
Assistant
G8B4Life:
Hmmm. So if MalwareBytes isn't preventing RPA from running and the firewall is set to allow RPA to communicate out then there's only a few things left.
We can try a couple of tests. Download and run the following programs (you don't need to install them, just unzip to somewhere like a folder on your desktop and run them):
https://www.nirsoft.net/utils/cports.html, https://www.nirsoft.net/utils/live_tcp_udp_watch.html
and once they are running then run RPA. If RPA doesn't connect then look at the Current Ports program and see if the RPA process (RingEngAssistant.exe) has port 4608 set as the local port (it will also have port 6768 but that's not the one we are interested in). If it doesn't have port 4608 see if another process on the screen has port 4608.
If RPA does have port 4608 then look at it's entry in the LiveTcpUdpWatch program. It should be sending to remote port 4608, and you should see values for Sent Bytes and Sent Packets (but nothing for Received Bytes and Received Packets as RPA didn't connect).
Let us know the results.
- Tim
ronp:
Thank you Tim, I'll try the download tonight.
ronp:
It appears that this part of the solution is over my head. I simply wasn't able to follow along.
G8B4Life:
Not to worry, We can do some pictures!
After downloading the two programs to somewhere like a folder on your desktop (choose which version you need depending on if you have a 32 bit or 64 bit version of Windows)
Direct link 32bit versions:
https://www.nirsoft.net/utils/cports.zip
https://www.nirsoft.net/utils/livetcpudpwatch.zip
Direct link 64bit versions:
https://www.nirsoft.net/utils/cports-x64.zip
https://www.nirsoft.net/utils/livetcpudpwatch-x64.zip
Unzip them and run them. * Then * run RailPro Assistant.
If RailPro Assistant does not connect (the test is pointless if RPA did connect) then look at the Current Ports screen. You want to check that the RingEngAssistant process has local port 4608 as shown in the screenshot below. If it doesn't have local port 4608 then look to see if some other process on that screen has local port 4608 because RPA needs it to be able to connect.
Click for larger view
If RPA does have local port 4608 then look at the Live TcpUdp Watch screen and look for the RingEngAssistant process. The Remote Port and Remote Address should be as shown in the screen shot below but what you are looking for is the Received Bytes, Sent Bytes, Received Packets and Sent Packets values.
Sent Bytes and Sent Packets should have values because RPA tried to connect out to Rings server but if RPA could not connect Received Bytes and Received Packets will most likely not have any values. What we need to know is if those 4 categories (Received Bytes, Sent Bytes, Received Packets, Sent Packets) have values or not when RPA can not connect.
Click for larger view
- Tim
ronp:
Thank you for the detailed process. I downloaded both programs and put them on on the desk top. I've opened both programs and RP Assist. Assist. has connected to Ring. The programs seem active but I don't know if they are running.
Ron
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