Interesting thought about HC-2

[darryl.trains]

My HC-2 went belly up so I sent in for repair. Then I realised that it was the most important key to operation. If you want to wait for it to be fixed and be out of operation for a long time, okay. I didn't want that to happen so I ordered another HC from Bill. I guess Ring is pretty busy as they did respond but maybe they would get to it this week. I sent it way back in early July !!!
Happy here in Arid-Zona. 

[darryl.trains]

After a looong wait, I received notice today that my HC was ready for return. I think next time I'll try to change the batteries myself. I paid $22 to ship the HC to Ring and they charged me $42 to replace the batteries and shipping back to me. So this episode cost $64 plus lots of time. Who said this hobby is not cheap? Darryl in Yuma

[William Brillinger]

Yikes! I am sorry to hear that, that is a departure from past experiences.

[faithie999]

when the batteries died in my HC-2, I disregarded the warning on the ring site that the world would end if I opened the HC-2.  I replaced the batteries with the top of the line Energizer AA rechargeable batteries.  IIRC the rating of the batteries is 2600 mAhr. 

the only tricky part was to get the metal standoffs (that support the display) to stay put, place the screen in place, then put the halves of the HC-2 back together.

it worked fine upon reassembly.

[gregeusa]

can you give the link to the page where it warns you not to do this? I looked and could not find it.

Greg

[darryl.trains]

Today in the mail was my HC with the new batteries arrived. Well my train data was still there as I wondered about that. I even received a new HC manual ? Service was good about informing me of the ride home along with notice of the HC was delivered. Cheers to Ring...

[faithie999]

can you give the link to the page where it warns you not to do this? I looked and could not find it.

Greg

it's been too long to remember where I saw the warning, but it must have popped up as I was googling on how to fix a dead HC-2.  at the time, the symptom was it would neither turn on nor take a charge.  the batteries were profoundly dead.

[trainman605]

Good to know the batteries are the replaceable type and don't have to be soldered in. The time line was pretty excessive for such a minor repair, I would think that Rail Pro repair time would be pretty fast as it's a small company and just how hectic can it be. Service is what sells today and with model railroaders word gets around pretty fast. I would hope Rail Pro would join in on this and give us some insight on what is going on with there repairs times.

trainman