willist,
The password is one of your own choosing.
If you didn't enter a password previously just enter your email address and choose a password (you shouldn't have to enter your name if you don't want) and if should be all good to go. If not get back to us and we'll see what further troubleshooting we can do.
If you have previously entered a password and it gives you the bad password message then you may have to contact Ring Engineering to reset it if you can't remember what you previously entered.
- Tim