RailPro > RailPro Specific Help & Discussion

Software install problem

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Mech63s:
I have tried on 3 computers all running windows 10. I can download the installer and have followed all direction. I've disabled all fire walls and the like. Once the installer opens and the status screen starts, it runs for a couple of minutes but never downloads. Status bar doesn't move. I get the error " could not download from ring engineering".
Help me please! I was looking forward to purchasing some components.

nodcc4me:
It sounds like you are trying to download files to the HC. Sometimes, you have to detach the USB cable, exit error message and try it again. I have had to repeat this several times in the past, but now it is much better. Let us know if this helps.

Mech63s:
I'm actually just downloading to a pc. I don't have the hc yet. I cannot get it to install for anything.

nodcc4me:
Which browser are you using? RailPro is a bit particular that way. If you have IE, try that one. Also, make sure you have Administrator privileges.

Mech63s:
Ive tried IE (NOW EDGE), and Chrome. No dice on either.

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