Now dispensing with the Shakespearean references, for those that don't remember last year I had an issue with weird behavior with my HC-2b after updating to revision 2.08. Not long after that I had to pack the HC away, along with everything else for an impending house move.
Figuring it to be a software issue from the update and because it was packed away I decided to wait until the next software revision came out and try that first before contacting TR (due to the issues he has with me personally). This was stupid I know as I completely forgot how long these updates take to come out but if you put yourself in my shoes you'll understand.
Well 2.09 came out the other day and upon seeing it I went and dug the HC out of storage and updated. Unfortunately I'm sorry to say the problem remains. I mustered up the courage and sent TR an email with a description of the problem. To my genuine surprise he answered about the problem and suggests it should be returned for fixing and didn't tell me to fob off or just ignore me, though there was no "Thanks for contacting..." in the reply.
So the likely issue I've been told is a crack in the display. I've not heard this before but apparently a crack in the display (as it's a touchscreen) can cause the ghost button presses and sometimes non responsive display that I experience.
What have peoples experiences with returning stuff to Ring for repair been like? Technically the HC is out of warranty now (by only a few months) even though the fault happened while under warranty (see, stupid
). I can get the screen from DigiKey (
https://www.digikey.com.au/product-detail/en/newhaven-display-intl/NHD-3.5-320240MF-ATXL-T-1/NHD-3.5-320240MF-ATXL-T-1-ND/2165879?cur=AUD&lang=en) easily enough and could probably replace it myself.
The other thing I don't know is if the screen would need calibration or not, and then there's the question of what if it isn't actually the screen. I've looked the screen up and down with a 20x magnifier and can not see a crack, not that doesn't mean there isn't one, I guess it could be hidden.
I'm at a bit of a crossroads with this, to post the HC to Ring will cost a bit unless I can get the weight down to under 500g (you thought USPS was bad on post charges!). Then there's what he'll charge for the repair if he deems it not a warranty issue, and then post back if he decides to charge for that to. Just buying the screen would likely cost a lot less.
Am I overthinking this or am I just going bonkers?
- Tim