Bill, I called Tim Ring this morning, described how I set up my HC-2b and, with RPA running , plugged in the provided USB cable, pressed the download button and got the error message “Cannot Connect”. He asked if I had charged the HC successfully and I replied the charge indicator showed charging then a couple of hours later, Done. He asked me to try to connect with a different usb cable and, after searching, I finally found one. It made no difference at all.
He said it sounds like the charge wires are in good condition but one or more data wires is (are) broken but I tried the other cable.
I emailed him the results and he will send me a new USB cable.
Tim from Oz, scenario number two more closely fits. It does not say Not Connected but on the dashboard the USB cable to the handheld has an X across it. I did charge the HC successfully as far as I can determine. I left it on charge until it showed Done.