RailPro > RailPro Specific Help & Discussion
Can’t connect to Ring Servers
KB02:
--- Quote from: William Brillinger on February 04, 2022, 07:28:51 AM ---What AV are you running?
--- End quote ---
AV? Anti Virus? Not one at the current point in time. (I know. Bad me.) Malwarebytes is the only anti viral type program that we have currently.
And I should have stated that its a windows 10 machine with Firewall Defender.
G8B4Life:
No antivirus? well that's not ideal but it does eliminate it from being the problem; MalwareBytes shouldn't block anything by itself unless it's changed in functionality in the years since I've used it.
I can't think of any good reason for the bizarre behavior except for Windows Defender, which you say you tried disabling. I'd like to find out for sure though. As mentioned I haven't done a guide for allowing RPA through Defender, so you can follow this one:
https://www.tenforums.com/tutorials/70903-add-remove-allowed-apps-through-windows-firewall-windows-10-a.html
On the "Allowed Apps" screen you'll need to scroll though and find the RPA entry. This may show as "RailPro Assistant" but more than likely it'll show as "RingEngAssistant.exe" (hopefully someone will confirm this for us). If it's there make sure at least the private checkbox is ticked. If you don't find either "RailPro Assistant" or "RingEngAssistant.exe" you'll need to add RPA as an exception as per the tutorial. It's location will be c:\Program Files (x86)\Ring Engineering\RailPro Assistant\
Once you've confirm that it's allowed through the firewall if it still doesn't work we'll have to go further down the rabbit hole.
- Tim
KB02:
Yes, I have ringengassistant set as an allowed app for both public and private networks in Windows Defender firewall.
Unfortunately, I'm going to have to leave it there for a few days. I'm heading out of town until Wednesday.
G8B4Life:
For when you get back...
So we know Defender is apparently set properly, that's good. Some cursory research says that MalwareBytes has changed since I last used it, and if you have a paid version it includes realtime protection. That could be the problem, though MalwareBytes is supposed to tell you when it blocks something.
If you have a paid version (or are still in the trial period) of MalwareBytes, as opposed to the free version (when the trial expires) you may need to add an exception for RingEngAssistant.exe to MalwareBytes.
Unfortunately I can't test this one before you get back, I don't think I have enough ram to spin up a VM anymore.
- Tim
KB02:
Well... I am still in the free trial period of MalwareBytes, and I already have RingEngassistant.exe set as an exception. Once again I turned EVERYTHING off (MalwareBytes and the firewall - this made my computer somewhat cross with me) and still no luck.
Maybe we're just looking at this from the wrong angle... Is there some way I can look at the background actions the computer is taking to see what/where the hang up is?
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