RailPro > RailPro Specific Help & Discussion
Can’t connect to Ring Servers
G8B4Life:
It's not the wrong angle to try the easiest first, and many find looking behind the scenes a bit overwhelming but yes we can do that in various degrees of difficulty.
We'll start with the easiest. This won't tell us what is being sent back and forth but should tell us if stuff is actually being sent back and forth.
* Download to a folder on your desktop LiveTcpUdpWatch from https://www.nirsoft.net/utils/live_tcp_udp_watch.html.
* Unzip it an run it (it doesn't need to be installed). You'll need to run as administrator. Under Options make sure Capture UDP is enabled.
* Then after LiveTcpUdpWatch is running start RailPro Assistant (don't click anything in RPA yet, just start it).
When RPA is connected have a look at the LiveTcpUdpWatch screen and locate the RingEngAssistant process (probably the first line). It should have sent and received 2 packets each. The Sent Bytes should be 95 and the Received Bytes should be 131.
* The local port, remote port and remote address should be the same as shown.
Return to RPA and click the product programs button and wait until RPA gives you it's error. Look at the LiveTcpUdpWatch screen again and check the sent and received packets for RingEngAssistant. If it was successful (which it wont be) it should be showing 4 packets sent and 4 packets received and Sent Bytes 190 and Received Bytes 576.
If sent is not greater than 2 then something is blocking the outbound packets, if sent is more than 2 but received is not then something is blocking the reply, or the wrong information is being sent to Rings Server. What count do the sent and received packets have?
Next, we'll probably have to get much more technical but I'd like to see what LiveTcpUdpWatch reports first.
- Tim
William Brillinger:
Just for fun, did you shutdown our router and modem for 5 minutes like I suggested, I know Tim say's it cannot be the problem, but let's rule it out.
G8B4Life:
--- Quote from: William Brillinger on February 10, 2022, 07:05:48 AM ---Just for fun, did you shutdown our router and modem for 5 minutes like I suggested, I know Tim say's it cannot be the problem, but let's rule it out.
--- End quote ---
Not quite what I said; I said DNS could not be the issue ;) . That's not to say that there couldn't be another issue with the modem / router and by all means rebooting a modem/router should be a step taken in just about any unexplainable connection problem troubleshooting but given KB02 says it works from his other computer I figure the problem lies elsewhere, but as you say, let's rule it out if KB02 hasn't done it.
- Tim
William Brillinger:
Many routers have an IP & DNS cache for each client - corruption in one cache can cause the kind of behavior being described where only one PC is affected.
KB02:
Okay, LiveTcpUdpWatch, at RingEnfAssistant startup, reads as you say it should (131/95) with local port, remote port and remote address just as in your picture. When I try to access one of the menus, I have 183 Received Bytes, 730 Sent, 3 Packets Sent and 14 received.
I reset the modem, tried again and got 131 Received Bytes, 546 Sent, 2 Packets Sent and 13 received.
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