Its weird. When I first open the program, it shows as connected. When I click on any of the products, it thinks for a few seconds, gives me the can't connect messages, and then shows as not connected.
Just about any place I have ever worked, I have always become known as the "tech guy." I've never had any formal training and am certainly not any kind of computer engineer. I've just always been able to figure stuff out. This one is baffling me, though. The firewall blocking outgoing packets seems like the most likely explanation, however, even when I turn the firewall off completely, I am still getting the same issue. - Don't worry, I turned it back on after this test and restored defaults.